My Phone died and now won't power on or charge. Here’s how to fix it.

Did your mobile phones battery drain all the way to zero and now your device is completely dead, not powering on or not even letting you charge it? This article will go through some tips on how you might be able to revive your dead phone.

If your cell phone is a smartphone then this is a reasonably common issue. It used to be a general practice to run older batteries to zero battery life before charging them back up to full again but try not to do that on the new smart phones, they use lithium-ion batteries which discharging 100% is a major concern and isn’t good for the health of the battery.

If your battery has drained to zero and now the phone won’t respond then try this

Pull the battery

Start out by pulling the battery out of the phone for a few minutes then put the battery back into the phone, put the phone all back together and then plug it into your ORIGINAL charger that came with the phone. Make sure that you use the original charger that came with the phone. If you don’t have the original charger then make sure that your charger is a manufacturer approved charger. An HTC charger might look exactly the same as a Samsung charger but some brands don’t get along with other brands. Check out Amazon.com for some good deals on a charger. Usually they are amazingly affordable.  Just do a search for your specific phone and you shouldn’t have a problem finding a manufacturer approved charger and or data cable.

If your battery is built into the phone and you cannot remove the battery from your smartphone then try to perform a simulated battery pull. Many phones have a method to restart the device, usually by holding down specific buttons or keys on the device. Much like the Motorola Atrix HD simulated battery pull or the Sony Experia simulated battery pull where you hold the volume down key and power key simultaneously while the phone is powered off.

Check the outlet

Sometimes we can be too close to an issue and can overlook something as simple as a wall outlet attached to a light switch that’s turned off. If the light switch is designed for turning off and on a light and the switch is off then there is no power coming from the outlet and obviously your device isn’t going to charge.

Try a different outlet

This can go hand in hand with the above suggestion. Try a different outlet to make sure it’s not a power socket issue.

Try using a computer or car charger

Using a computer or car charger instead of a wall charger can sometimes put a quick charge on your battery and get it to respond as well.

Keep charging it

If you have tried these methods and your phone isn’t responsive due to its battery being drained 100% then it can be difficult to get your phone to charge again. Try charging it for at LEAST a couple hours on an outlet you know to be working, even all night if possible. Lithium ion batteries can take a while to get to charge again if drained all the way. So try charging it for a while, to see if you can get it to take a charge again.

You might need a new battery

If you try these tips and suggestions or have tried all these things already and there is still no response, and your phone is completely dead and will not recognize a charger then you might need to try another battery.

You can buy another battery online, again I recommend Amazon, but if you have had your phone for less than a year and the battery is not damaged in any way (check the gold leads that connect the battery to the phone and the liquid damage indicator, also check the battery for any bloating, warping, or corrosion or buildup). If your battery is in good shape and you have owned it less than a year then chances are you can get a brand new replacement battery for FREE under your manufacture warranty. So try that first because free is always in my price range.

Try a different charger

If you have tried a different battery then make sure you try your original charger first, as mentioned above. If there is no response then it might not be your battery but your charger that has malfunctioned and might need replacing.  If you have any spare chargers try those to see if you can get a charge out of your phone.

Replace the device

If you have tried a different battery and a different charger and your phone is still little more than a paper weight then you should start reviewing your replacement options, especially your possible warranty options. Check out How to file a warranty claim on a cell phone for some guidance on how to go about filing a warranty claim on a cell phone.

Good luck

If you check the outlet and leave your phone plugged into a charger over night then that will typically bring a dead battery back to life. I hope you enjoyed the article and hope even more that you were able to get your phone up and running smoothly again.

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41 Comments

Sony Experia Z -C6603 problems

Hello, I am using sony experia Z from last 2 months and recently I did a factory reset on my mobile, after this the home key, back keys are not working. Please help me.

That’s odd

Hi Vasant,

That is an odd issue. I have seen the extremely rare cases when a reset doesn’t work properly and there are files or programs left on a phone but have not seen a problem with the keys after a hard reset.

Did the Home key and Back key stop responding right after you did the factory data reset? If so then it sounds like a bug, and I think you should try a hard reset again. Try a the factory data reset through the phones settings and if your cell phone still has issues then you might have to hook your phone up to a computer and try some of the programs off of Sony’s website; Like Sony’s PC companion, Sony’s Update Service, or even Sony’s Flash tool as the Sony Xperia Z (C6603) is one of the supported devices for that tool.

If it is a software issue then a hard reset or re-flashing of the phones software should certainly fix it. Usually key issues are hardware related though so if these tools don’t seem to help then it’s likely a hardware issue and the phone will need to be sent in for repair. If your Xperia Z (C6603) is only a few months old and has no physical or liquid damage then you can look into your warranty options as your phone came with a one year warrant which covers these types of issues.

I hope that helps Vasant, if you have any more questions then don’t hesitate to ask.

Please help

I have a Galaxy S 2 SCH-R670 I think it is, I just got a new battery a few weeks ago and the phone worked fine, but once the battery died it wouldn't charge, I would plug it up and it would start flipping out and vibrating and all kinds of nonsense. I took the new battery out and put the old battery in, the blue light will come on but it won't charge or turn on, it's been doing this for about a week and it's starting to get annoying. Please help.

Trying to get your Galaxy S2 to charge properly

Hi Alexis,

So let me make sure I understand your issue correctly…

You were having power related issues with your Samsung Galaxy S II I am assuming that the phone would not power on or charge so you got a replacement battery, placed it into the phone, and the phone worked perfectly until the battery drained and needed to be charged, you plugged your phone into the charger to charge your new battery and your phone “flipped out”? Now it won’t charge or really work at all no matter what battery you try to use.

Hum… were you able to charge the new battery at all or did your phone start flipping out the first time that you tried to charge the replacement battery? Because its sounding more like an issue with your charger or phone now that you have tried a replacement battery. Have you had the opportunity to try a different charger to make sure that your charger isn’t malfunctioning or defective? Have you tried charging it through other sources like a computer or car charger? Does the phone only misbehave when plugged into the charger?

It’s sounding more like a hardware issue to me. Most likely something wrong with a connection… double check the leads that the battery plugs into make sure that they are nice and shiny and not bent or broken. Also make sure to check the charging ports on both your phone and your charger, clean them a bit and make sure that there are no signs of damage inside either of the charging ports.

One other thing that I suggest you check is your phone LDI (Liquid Damage Indicator). Make sure that it’s still pure white and that it hasn’t been activated by liquid or moisture. From the issue that you described it sounds like there might be a slight possibility of liquid damage. Hopefully not, as a damaged piece of hardware can be more difficult to fix.

The location of the LDI can vary from phone to phone but it’s a little circle or square sticker that can usually be found inside of the battery compartment. It will be rather small and will have no writing on it. If its pure white then there is no liquid or moisture damage but if its pink or red then it’s been activated and enough moisture has somehow gotten into your phone to cause damage. If that’s the case then check out How to fix a water damaged phone for a neat trick to try and resolve that specific issue.

If there is are no signs of damage then give it a good cleaning. Hopefully there is just some gunk in the charging port that’s causing problems and a good cleaning will hopefully get your phone to recognize the charger and charge correctly.

I hope that helps, if you have any issues or any more questions then don’t be afraid to ask.

Thank you, the Motorola Atrix

Thank you, the Motorola Atrix HD simulated battery pull worked perfectly! My phone is back to normal...thanks so much!

Help

Yea the first time I plugged it in with the new battery it charged, but every time after that, like the low battery warning kept popping up and wouldn't go away and it kept making the noise that it makes when you plug the charger in and it begins charging. Now it won't do anything at all, the blue light won't come on and it won't charge

sony experia E

Hi my sony experia gave up on me last night as i received a call my phone cut out and hasn't come on since i have had it on charge and taken battery out for a couple hours and still no change i don't even have any indication the phone is charging either. Also i have noticed a red circle on the inside of the back of the phone near the charging port inside the back cover..... Any ideas what this could be??? I'm lost without my phone pls help

Sony Xperia E will not power on

Hello Annie,

People have certainly grown attached to their cell phones and use them constantly in their daily life. Let’s take a look at your current situation with your Sony Xperia E and see what we might be able to do to get it working properly again.

 Sometimes Sony smartphones can have a hard time powering on or can occasionally freeze up in which case a literal battery pull (which you did) or a simulated battery pull can sometimes help to get it to power on and work properly again. So good job in trying a battery pull first; as a matter of fact it sounds like you have already tried many of the suggestions above as well.

Here is the part that worries me… that “red circle” sounds like the phones LDI (Liquid Damage Indicator). The LDI is a little sticker that changes colors if enough moisture or liquid enters the phone which can cause damage. I believe that the Sony Xperia E has one of these LDI stickers on the inside of the battery compartment right under the battery prongs (where the battery plugs into) and right above the word “Sony” which is printed on the phones information sticker (the white sticker which contains the phones info such as the IMEI, S/N etc).

The LDIs proper color is white and changes to a pink or red when exposed to liquid or when enough moisture is present to activate it. The manufacture, in this case Sony, puts them on their phones for liability purposes. Their warranty covers manufacture defects but it doesn’t cover physical or liquid damage.

There shouldn’t be any red or pink inside of the battery compartment. If there is then it indicates that your phone has been exposed to enough moisture to cause liquid damage and that your cell phone is no longer covered under the manufactures warranty. This unfortunately may also be the cause of the problem. Water damage can lead to all kinds of problems with electronics, especially power related issues.

Just for good measure check your battery as well. There is usually an LDI located on the battery. It may not be the same size, and it could also be square or rectangle, but if it’s red (or pink) too then it’s certainly not a good sign.

If you have tried the suggestions in the article above and can still not get a response from your smartphone then there is not too much more that you yourself can try and you won’t be able to file a warranty claim if the LDI has been activated. I would look into these other options and even consider the suggestion(s) at How to try and fix a water damaged cell phone as a last resort, heck you have nothing to lose as your phone is currently little more than a paperweight, and there is a chance that it could help to bring your phone back to life.

Good luck Annie, if there is anything else I can try to do to help just let me know.

My phone

I have the dell windows venue phone, or whatever you call it. And It won't turn on. We got a new battery, and it still wont turn on.

dead android phone

i was updating my phone but in between it is aborted so phone got dead plz help me.....

My galaxy s4 has been on

My galaxy s4 has been on charge the whole night, and in the morning the battery was at 1%. It died while it charged if thats possible, and so i removed the battery. The phone doesnt switch on and is unresponsive. How can i fix this? Please help.

samsung galaxy s2 battery

Pls does it mean my battery is gone bad,cos it went drained and i charged it from night till mornin alas its not powering on my phone,should i continue charging? for how long thanks

24-48 hours should be more than enough time on a charger

Hey guys,

Don’t forget to let me know what troubleshooting that you have already tried. Power related issues can be hard to figure out as it can be a problem with the cell phone, the battery, the charger etc. So the more information I have about your current situation the better I can try to pinpoint possible causes and of course provide you with the best possible solutions.

That being said…

Suleman from your brief description it sounds like either your charger is malfunctioning and not providing enough power to the battery in order to charge the phone properly or that your battery might be defective as not only is it not charging properly but it’s not holding a charge.

Make sure to turn the phone OFF and try to charge it. If it seems to hold a charge then you can access your S4s settings and check up on its battery. Have you tried a different charger or a different battery yet? It’s hard to say for sure but I am thinking that it sounds more like an issue with the battery.

Here is what I recommend. The S4 is still a pretty new phone so if I was you then I would go to a store of your wireless provider (so if you use AT&T then go to an AT&T store, if you use Verizon go to a Verizon store etc.) and let them know that your cell phone is having issues charging properly and ask if you can barrow a battery from their display phones to try in your phone. If the battery worked and charges in your phone but your battery doesn’t work in their display phone then it’s a battery issue and the battery will need to be replaced. If you try their charger and it charges your phone then it’s a charger issue. If a different battery and different charger doesn’t seem to help at all then it could be the phone itself.

Once you narrow down the culprit ask the store representative the best choice for replacement and they can order you a new battery or charging cable themselves or through Samsung as this issue is covered under your phones warranty and should be free of charge; provided that your phone is still covered under the manufactures warranty that is.

That tip goes for you too Christy.

Christy, if you have tried removing the battery for a few minutes, have tried the advice listed in the article above and have even tried charging your phone all night and there are still no signs of life and you cannot get any kind of response from our cell phone whatsoever then I would look into trying a different battery as well.

The Samsung Galaxy S2 is not as current and might not be available at a store in order to try and discover if it is in fact the battery BUT replacement batteries for the S2 are pretty affordable online, especially on sites like Amazon.

I hope that helps you two. Good luck and remember to try not to let a smartphones battery drain completely as it can have a negative effect on the battery and can even be difficult to charge it properly afterword. Thanks for visiting the site, I wish you both the best of luck, and if you have any more questions then don’t hesitate to ask.

Samsung galaxy s2

Thanks for d tip of advice,av tried new battery but to no avail, d galaxy s2 did not come up but what i notice is that whenever i press the on button within 5-10min the front side of the phone would av been hot but the phone will not on nor even make any noise . i know dis indicate fault frm phone not d battery,what else can i do i this case thanks

It’s sounding more like a hardware issue on the phones itself

Hi Christy,

Thanks for coming back to the site and posting a follow up. So you tried a different battery that I am assuming you know works properly ;) and your Samsung Galaxy S2 still refuses to power on. I bet you have tried a different charger too.

When you mentioned that your cell phone was getting “hot” that’s not typically a good sign; especially when smartphones are involved. What part of the front is heating up? Is it the earpiece area?

For a moment I thought that the display might have just gone out but you mentioned that the phone doesn’t make any noise either so it’s not booting up with just a black screen…

So you are correct, something is wrong with the cell phone itself. It’s hard to say what the exact cause actually is though so it won’t be as easy as ordering the part and swapping it out yourself. A local repair shop MIGHT be able to pinpoint the problem but doing so and then repairing the issue might not be very cost effective. If the option to take it into a repair shop exists then I would call them up or go in and ask for an estimate.

The S2 is a good phone but after everything is said and done the best option may be to upgrade and get a new cell phone; one that you can rely and depend upon.

samsung galaxy s4

my phone will not charge and is unresponsive....if I put it on the charger all it does is vibrate...when I press the power button it goes on the screen that tells me what phone and mod it is but cuts off right away I have tried every thing and I have no clue what to do im literally about to have a break down my phone is everything and I cant afford to lose it...if anyone knows what I should do you will be my hero thanks- lexi xoxo

That MIGHT indicate a problem with the charging port

Hi Lexi,

Sorry to hear that your Samsung Galaxy S4 is having issues. I have the S4 myself and if it stopped working I would not be very happy either.

From your description is sounds like the issue might be with your phones charging port, it isn’t connecting properly so it’s recognizing that you are plugging it in (thus the vibration), but it isn’t connected properly (thus the continual vibration and of course no charge). Then I am assuming that it is powering off right away because the battery is dead and doesn’t have enough charge to turn on correctly.

Make sure to check that charging port thoroughly, in fact check out this similar troubleshooting guide for more detailed advice as I think it might help.

HTC One X

HTC one X, was working fine and I let it die and now it won't turn on at all

Taking Battery Out Briefly Works

Thanks so much for sharing your expertise. Removing the battery from my Samsung and replacing it a few minutes later resulted in the phone turning on (finally!); & it's now being charged. (Previously it appeared to be completely dead, with no response after being plugged into a charger--in a working outlet--for 6-8 hours.) Your advice is greatly appreciated!

No problem, and thank you too.

You are most certainly welcome Susie and thank you for taking the time to post such a friendly comment simply to show your gratitude. I appreciate it.

Enjoy your working Samsung.

xperia Z

Mobile not charging after battery drained to 0% now if i connect to outlet it lights on for 10 ,20 econds ......
but if i connect to Usb like laptop it works for 10 mins then charging light off again....my mobile is off plzz help me out

Trying to get your Sony Xperia Z to charge and power on again

Hi Raza,

Sorry to hear that your phone is having these power issues. These types of problems can be some of the more frustrating issues to have on an Android. Out of curiosity have you tried the Simulated Battery pull trick yet? If the simulated battery pull doesn’t seem to help then I recommend that you leave your cell phone plugged into a charger over night (computer if possible first and then a wall charger if the computer doesn’t seem to do the trick).

If that doesn’t seem to help then you might have to contact Sony directly, or look into your warranty options (if available), or possible even look into trying to get the battery replaced.

samsung galaxy S4; blue LED light

Hello

My samsung S4 recently went into the water by mistake and i pulled it out within 4 sec or so. i placed the phone in a rice bag for 2 days. The water damage indicator stickers are still white so im sure there is no water damage. now when i put my battery into the phone, a blue LED is on continuously. I tried to turn on the phone but it does not work. is it a battery issue or a hardware issue. also can it be fixed?
if someone can help me that will be great.
thanks again

How to try and fix a Samsung Galaxy S4 that was dropped in water

Hi Saf,

I would like to begin this reply with the notion that just because an LDI (Liquid Damage Indicator) on an electronic has not been activated doesn’t necessarily mean that the entire phone (or its battery) is clear of water damage. It simply indicates that not enough moisture was present in the area where that LDI was located to activate that sticker. Which is good in this situation as it means that your phone wasn’t flooded with liquid.

Good job with your quick response and kudos for placing the wet phone in a rice bag for a couple for days. There may still be hope in getting your Samsung Galaxy S4 to turn on again. Check out How to fix a water damaged cell phone for some detailed suggestions but make sure to read the whole article (and the comments) first; especially since you noticed that the LDIs on your Galaxy S4 are still white.

Samsung s4

My Samsung s4 has been odd a lot lately and I need advice. It is completely black. It will not charge but it will drain a fully charged battery. I've tried different outlets, chargers, using original charger for hours and hours. Ive tried the hard and soft reset, nada. It also won't show up on the computer. Funny thing is, the only life I get from it is when I put a charged battery in against the prongs, it shows it's phone logo on the screen, vibrates, and then dead. Everytime. Help?

It sounds like you have done almost everything that you can do

Hi Tammy,

If you have done all of those things, including a hard reset, and your S4 still won’t work properly then there is not much more that you can do to try and fix it and if I was in your position I would try to file a warranty claim as this issue should be covered by Samsungs manufacture warranty. It’s hard to tell whether its software or hardware related but I am kind of leaning more towards a hardware problem.

I have the S4 myself so I can certainly empathize with your situation and if this happened to my S4 I would do the same things that you did to try and fix it and if it didn’t work then I would call up my wireless service provider and if necessary I would contact Samsung directly to look into my repair and replacement options. I wish you luck my friend, if there is anything else that I can do to try and help just let me know.

Hi everyone . plz i need help

Hi everyone . plz i need help, i have a galaxy core, it is not responding to anything , no light , no vibration nothing at all, the power button is not functional anymore, plz help.

Paper weights are useful but not as cell phones

Hi Youssouf,

If your phone is entirely unresponsive, you have tried all of the suggestions in the article above (and everything else you can think of) and your phone is totally lifeless and is little more than a paper weight then you will most likely need to look into your replacement options. Sometimes phones malfunction and cease to work from that point on. It’s uncommon but it does happen and that might be what happened to your Samsung Galaxy Core.

phone wont charge or turn on

My moto g motorola phone wont charge nor turn on. I tried to hard reset it but nothing happened. I really just want my phone back. I dont want a new one. How can i fix it ?

Trying to fix your Motorola Moto G

Hi Abresha,

Sometimes phones simply turn off and never turn on again, it’s sad but true. Hopefully this isn’t the case with your Motorola Moto G; heck it might even be a bad battery. I would try a simulated battery pull, the hard reset (again) and I would try to charge the phone with a wall outlet and through a computer overnight.

Unfortunately that phone doesn’t allow you to remove the battery so a physical battery pull isn’t really an option and testing another battery is going to be chore as well, which stinks because it might be a bad battery. If you cannot get a response from your cell phone then I would look into these other options and if none of them are available then you might want to take a chance and take the phone apart, pull the battery, see if it helps and if not then try to find a replacement battery to try out. If that doesn’t work then you will likely need to start shopping for a replacement cell phone.

Hopefully you you’ll be able to fix it though. I got my fingers crossed for you and I wish you the best of luck.  

my samsung s2 gt-i1900 is totally dead.

when i was using my phone while its charging.my phone gets hot ang it drains power fast..then suddenly my phone shut down and cant turn on back..i wont even charge now or go to recovery\download mode.cant even recognize into a pc.

note:im not using the original battery..my phone is rooted and before my s2 died i was trying to increase my internal memory using the swapper and link2sd apps.i failed to execute the proper procedure and accidentally press the reboot devicebutton and it shuts down and its totally deadnow..please help....

Trying to fix your Samsung Galaxy S2

Hi Ric,

That doesn’t sound like a good place to be my friend, not good at all. From your description it sounds like it might be a hard thing to fix as well. Although the phone might have crashed due to a software malfunction I have a feeling that the issue is hardware related as you mentioned that the phone was heating up and draining the power fast which could point to another bad battery or a problem with the phone itself.

I am assuming that your cell phone doesn’t have any signs of physical or liquid damage right? Have you had the chance or opportunity to try a different battery that you know is working properly? If your phone is not charging, and you cannot boot the phone into the “recovery/download mode”, or get it to be recognized by a PC, then your options are going to be pretty limited.

I would do my best to try to find a different battery that you know is working. Hopefully replacing the battery will get your S2 to power on and work or at least respond again. If it turns out to be the phone that’s issue then you may need to look into your replacement options for that device.

Sorry I couldn’t be of more help Ric but from your explanation of the situation it sounds like your phone has experienced a serious issue and may have permanently malfunctioned.

my motorola bk60 wont charge

my motorola bk60 wont charge and gets hot if i am charging...i charge it whole night but doesn't working...i charge in laptop nothing is different....

My Samsung Anycall Galaxy K won't turn on

My phone wont turn on even if i put a charger in it. tried all of the methods that we're posted here but didnt help me at all :( please someone help me. i was flashing a new rom and i removed the battery cos it hanged and now it wont turn on or charge. pls help

Samsung won’t power on

Hi Jones,

It’s really hard to “brick” an Android smartphone but if you are customizing the software on an Android device and something happens during that customization and the process doesn’t get to complete properly then you can run into some really, really, hard issues to try and resolve. This is one such issue.

I assume that your Samsung will not let you turn it on in any way shape or form and that you cannot try to re-flash the phone as it will no longer power on.

I think that your best chance at fixing your cell phone is to try using a “Jig”. It’s a cool nifty tool that might just be able to fix your phone. Just look up a “Samsung Jig” online and you can read all about them and even purchase one from eBay for less than five dollars.

Good luck Jones. Don’t forget to come back to the site to let us know if it ends up working for your Samsung.

I have a windows phone and it wont turn on..

It turned itself off one night and the next morning I pressed the power button and it wouldn't turn on!! I tried the hard reset and it still doesn't work and the battery is new as well...

It might have simply malfunctioned

Hi Mike,

It may have unexpectedly malfunctioned… that happens sometimes with cell phones (or any electronic) they will be running fine and then all of a sudden without warning just stop functioning. Hopefully your Windows phone is still covered under its manufactures warranty as the manufacture would be responsible for such unexpected circumstances so long as the phone isn’t damaged and is still within its warranty time frame of course (typically a year).

If you have tried all of the suggestions listed above (and it sounds like you have) then the next step would be to look into your repair or replacement options.

my phone wouldn't turn on...

my phone wouldn't turn on and charge so i changed the charger and it turned on. thanks for the help. =)

You’re welcome

You are most certainly welcome Jose. I am glad to hear that your cell phone is working properly again. Thank you for taking the time to post a comment Mr. Ramirez, I appreciate it.

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