How to remove the voicemail icon when there are no voicemails on your Android

Has the Voicemail icon on your Android phone been showing a new voicemail notification when there is no new voicemail or any voicemail messages in your inbox? This can be a pretty annoying issue so here are some tips to get your voicemail notifications working correctly again.

Restart your phone

Sometimes we forget that our phones need to rest too. Keeping your phone on indefinitely can cause some funny issues, especially false notifications, so don’t forget to power your phone off every couple of days for a few minutes and let it rest. This will help keep your phone running smoothly.  

Double check your voicemail

You have probably done this a hundred times already, but triple check after power cycling (powering off and on) your phone. If your phone is still showing a voicemail message and there is no voicemail waiting in your inbox then proceed to the next step.

Re-enable the voicemail notifications

Disabling and then re-enabling the “show notification” option under the voicemail app settings was a wonderful suggestion submitted by Milton (a site visitor) and I liked this suggestion so much that I felt I needed to add it to this guide as one of the first things to try when troubleshooting the voicemail notification on an Android cell phone.

To access the “Show notifications” setting in your voicemail application you need to access your cell phones Settings, find and open the Application manager (sometimes located under the “More” tab on many Android smartphones), make sure that all of the apps are showing (you may need to scroll over a few pages if the current apps displayed are under the list of “Downloaded” apps), once you see the list of ALL your apps scroll down and find the Voicemail application, tap to open it and then deselect the Show notifications option. You may get a warning letting you know that if you do this then you may miss important alerts for this app. Press Ok which will remove the checkmark and disable this setting; once it’s disabled press the option again to enable it.

Just make sure that “Show notifications” is check marked again as you’ll want to know when you get new voicemail messages.

Then go back to your home page and make sure that your voicemail notification is functioning properly. I suggest leaving a test voicemail and rebooting your cell phone if necessary.

If it solves the problem, enjoy, if not then proceed with the advice below.

Thanks again for the suggestion Milton! Note: Milton’s post can be read HERE.

Clean the App(s)

This might be a small hiccup on the Phone or Voicemail application itself. A quick cleaning can often be very effective at resolving this issue on your Android cell phone. This next suggestion will reset the settings and data on the application(s) and should not cause you to lose any voicemail messages that are stored on your wireless carrier’s server. Note: voicemails should be stored by your wireless service provider and you shouldn’t lose any important voicemails by clearing the phone or voicemail app data.

Start by Clearing your Phone Application

Access your phones Settings (you can do this by going to your phones Home page and then clicking the Menu Key), once your Settings are open find and open the Application manager, scroll to ALL, tap on Phone, and then tap Clear data.

Then check to make sure that your voicemail icon is displaying correctly. If it is then enjoy your smartphone and if this does help to resolve your issue and you would like to show your appreciation then don’t forget to press the Facebook Like and or Google + buttons below this article and feel free to also leave a friendly remark in the comment section at the bottom of this page.

Personal Note: I had forgotten to include this advice in my original post and I want to thank one of my readers by the name of Fred for reminding me of this trick so that I could add it to the article. His comment can be read by clicking HERE. Thanks Fred.

Clear the Voicemail Application

If for some reason clearing the data on your phone app didn’t help then try clearing the Voicemail applications data as well.

To clean your voicemail application the steps are very similar to the ones used when accessing the “Show notifications” feature and when clearing the data on your Phone application. Open your Settings > Application manager > ALL > Voicemail > and then this time tap on the Clear data option.

If your cell phone is still incorrectly displaying the voicemail notification then you can proceed with the additional suggestion(s) listed below.

Leave yourself a voicemail

Sounds a little strange I know, but call yourself and then leave yourself a voicemail. Once you check your voicemail, listen to it, and then erase it. After you have erased the voicemail you just left on your own machine (don’t use visual voicemail to do this) then check and see if your voicemail notification icon is still showing or if it is now working correctly.

Check your applications

If you have a voicemail application that you yourself downloaded onto the phone, try and force stop and/or uninstall that application, restart your phone, and see if your android starts working correctly again.

This also applies to any applications that you might have downloaded around the same time that you noticed this issue. If you downloaded a game, exercise, health, weather or other application and the notification started malfunctioning then chances are high that it could be that application causing problems. Try force stopping or uninstalling the app (I recommend you uninstall the application), rebooting, and see if it is working correctly again.

Factory Data Reset

You might have a software bug or even virus on your device and if you have tried the above suggestions and need a last resort then I strongly recommend you backup all of the information on your phone and then reset its information back to its factory defaults.

Don’t panic! It’s really not as hard as it sounds; the most important thing that you will need to do is to back up and save your information from your phone to another source so that you can put it all back on your phone after the reset.

If you would like a step by step guide on how to do this I suggest you read How to Backup and Reset an Android Phone.

Contact your wireless service provider

A factory data reset should fix this issue if it is a problem with the device itself, if for some mysterious reason your voicemail icon is still showing a message waiting and there is no message then contact your wireless carrier to have them do some troubleshooting on their end. If they don’t seem to have the solution right away, and you have done ALL the troubleshooting mentioned earlier in this article (especially the factory data reset) then ask them to remove the voicemail feature from your wireless account and then add it back on.

This will erase any saved voicemails that you have stored but your inbox will be like it’s brand new. You might have to setup your password again but your voicemail should be up and running and working correctly. Don’t forget to check it (if you can) while you still have your wireless provider on the phone. If they cannot get it to display properly then they will most likely give you some of the options available when you have problems fixing a phone.

Enjoy your working notifications and of course you’re working phone.

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33 Comments

press exit key

Some voice mails have an exit option in the main menu when listening to it. Try pressing that instead of ending the call yourself.
Works on iusacell (Mexico)

Thank you

Thank you for the additional tip Joost. Could certainly be helpful.

Keep the tips and comments coming. I look forward to reading them.

Change IUSACell Voicemail Greeting

I am familiar with the process of changing voicemail greetings in english; can anyone give me the prompt/key breadcrumb trail i need to change my Mexico based IUSACell voice message...

From after I key in *86, what do I enter to record new greeting and what do i enter to then save it if I am happy with it?

Try this as well

Home button > Settings > Application Manager > Scroll to "All" > Phone > Clear Data

This only worked a few times

This only worked a few times, the icon came back on and the "clear data" option was not available because there was nothing to clear.

Worked on new Samsung Galaxy s5

This fix worked for my new Samsung Galaxy S5.

This is the only article I found that was up to date on the issue. Thank you for posting! Very informative.

TY so much, I have an old android...

TY so much, I have an old android that use around the house, after transferring service to a new one. Drove me nuts having the Voicemail Notification there. ^^

Thanks Fred! That worked

Thanks Fred! That worked perfectly. I had upgraded to a new phone and couldn't figure out how to get rid of the voicemail notification icon. Was driving me crazy...

Worked for me

Worked for me

This did it, thanks.

This worked for me too. I tried several suggestions including "clear data" in the voice mail app settings.

Nothing helped until I opened the settings, apps, went to all, scrolled down to dialer (little blue phone icon), opened it and touched "clear data". That fixed it and the problem never came back.

BTW, my phone is a Droid MAXX and the problem started right after updating the visual voicemail app. I did the same update on my wife's Droid MAXX and the problem never happened.

Had this same problem.

Had this same problem. Clearing data on the "Phone" application worked for me. I also had this problem after installing VZW Visual Voicemail. I think the problem is that I had 3 new messages when I installed the visual voicemail app, which confused the phone. Your wife must not have had any unread vm's, thus not creating the problem for her. So, word of advice - make sure you have no new vm's before installing the visual voicemail app!

Success

Worked! Huzzuhhhh!

This worked for me!

Many thanks for help,
PM

Clearing the phone...

Clearing the phone seems to have finally taken my empty voicemail notification off my phone. It was driving me crazy. Thanks so much.

voice mail

I tried calling my own number and leaving a voice mail, calling and deleting that voice mail, made the voice mail indicator on the screen go away. So that option solved my problem

Awesome

I am glad that it worked for you John. Thank you for taking the time to leave a comment and letting others know what steps you were able to use to get the voice mail indicator on your cell phones screen to go away.

Enjoy your voicemail my friend and thanks again.

My Motorola Droid ultra had this problem...

My Motorola Droid ultra had this problem. I went to the phone app under running applications and force stopped it. The icon went away and after opening the phone app everything works fine.

voice mail notification

Yay! Thanks! It worked!!! I finally got rid of the voice mail indicator on my screen. calling my phone, leaving a voice mail, then deleting the voice mail, removed the voice mail notification. It drove me crazy... every time I powered on my phone, it indicated I had a new voice mail.

I am glad it helped

I am happy to hear that this guide was able to help you remove that annoying voicemail notification from displaying on your cell phone and I want to thank you for taking the time to leave such a friendly comment and showing your appreciation. I am always grateful for positive feedback.

This worked for me

Application manager.. scroll to all.. scroll to voicemail...unclick "show notifications".. then reclick.

What a terrific suggestion.

I suppose that would remove the voicemail notification icon from showing. Maybe even get it unstuck for good. Terrific suggestion Milton, I think I might just add it to the article.

Just make sure to “re-click” and enable it though. If you leave it off you won’t know if you get any new voicemails.

You also bring up a good point about the application manager as well; I have been meaning to update the article above and suggest that you can try clearing the Voicemail Cache and Voicemail Data which could also help to fix it.

Thanks for contributing to the site Milton and providing the wonderful suggestion.

Removing Voice Mail icon

Clearing the phone application worked for me. Thanks!

Clearing the voicemail notification symbol from the notification

All you have to do is go into the applications menu, select voicemail, then select force stop. I have had to clear mine on a few different occassions, and this works EVERY time. No clearing the vm or hard resets are required!

OMG. I have chased this problem for months

OMG. I have chased this problem for months and tried many of these solutions to no avail. Clearing the data in the phone app FINALLY got rid if that annoying icon. Can't thank you enough!

troubleshooter here!

You have to go to your settings - then apps- running or all apps -- look for the phone icon (IT COULD BE GREEN OR BLUE ) then force stop in the app ,,, ISSUE RESOLVED

top tips

Thanks for your tips it worked well on my note 3

Fixed my problem as follows:

Fixed my problem as follows:
1) listen to the end of any given message
2) operator will offer three (in my case) options:
1.1 listen again press 1
1.2 save message press 2
1.3 delete message press 3
3) choose 2 or 3 and the icon will disappear from the notification bar

This is the only solution which worked...

This is the only solution which worked on my Android Jellybean phone

Resetting through apps information

  1. Swipe down the screen to show the running apps.
  2. Push and hold down the voicemail one (the tape icon).
  3. The App Info button will appear. Select this. It will open the Phone app (green phone icon).
  4. Select clear all data and ignore the warning message. It does not delete any recent calls, favorites, etc.; all it does is clear this icon.

I'm sure this can be useful for others for whom the other solutions published haven't worked.

Peter

Thank you for your contributions guys.

Thank you Peter, Anon, Alexander, Shawna, and everyone else who has taken the time to post how they were able to correct the voicemail icon from showing incorrectly on their smartphone.

Keep up the good work guys.

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