How to Backup and Reset an Android Phone

Having problems with your Android smartphone? A factory data reset can fix most issues that can occur on an Android phone. This process will clear the entire phone and revert it back to how it was when it came off the assembly line. Any incorrect settings, glitches, bugs, viruses, or software problems on the device will be wiped clean. The phone is going to think its brand new right out of the box.

Since the factory data reset erases the content and information on the device this article also covers how to backup your important data such as pictures, contacts, text messages, etc. that way when you reset the phone you won’t lose any of your important information.

If you’re looking for instructions on how to fully backup and reset your Android smartphone then this step by step guide is exactly what you’re looking for.

Step 1: Software vs Hardware

The instructions found on this page will only fix software related issues (how the phone thinks, its brains), NOT hardware (its body and parts). If your phone is suffering from a hardware or physical issue then read Tips on how to fix a broken phone. If your phones not responsive or you are unable to navigate at all then click here for specialized instructions. Otherwise proceed to step 2.

Step 2: Saving your Information

The first thing that you are going to want to do before resetting your Android phone is to make sure that the important information that’s currently saved on the phone is backed up to a place other than the phone. That way, once you reset the unit, you can put your information back onto your phone and you won’t lose anything. If you have already saved everything on your mobile or don’t need anything to be saved then proceed to step 7.

If you have a Memory Card go to step 3, if you don’t have a memory card go to step 4.

If you’re not sure if you have a memory card, here is how you can check.

  1. Go to your home page, the main screen when you turn on your phone (tap the home key, it’s one of the 4 physical buttons on the bottom underneath the phones display, usually looks like a house)
  2. Tap on your menu key, (it’s one of the four buttons too, usually on the far left.)
  3. Tap settings, (once you tap on the menu key, the phone should show a few options on its screen, one of those options is settings, select settings.)
  4. Scroll to and select Storage, (It should give you a list of options to choose from. Scroll down and select the option that has the word storage in it. This option will be different depending on what type of phone you have; it will say either “Storage” or “SD and Phone Storage”, etc. click on that storage option.
  5. Look for an option that says “Mount SD card” or “Unmount SD card”, if the phone is reading a memory card then it will say “Unmount SD card”, the phones basically saying I see a memory card in me, do you want me to unmount it so you can take it out without having to power me off first? If it says “mount”, then the phone is not reading a memory card and it will probably be grayed out not even letting you click it.
  6. Don’t click it! If you clicked it, don’t worry it won’t hurt it, just click it again. It needs to read unmount if you want to save stuff to your memory card.

Mount SD = No Memory card

Unmount SD = You have a Memory Card

If that’s too complicated, didn’t make sense, or the issue on your phone won’t let you do that than just look for a physical chip that plugs into your phone, different phones have them in different places, sometimes you have to pull the battery out of the phone to get to it, sometimes it plugs into the side or the bottom, it just depends on the phone. Remember it’s NOT your SIM card that you’re looking for.  SD or Memory cards usually say SanDisk on them and often a size like 2GB (two gigabytes) 4GB, 6GB, 8GB, 16GB etc. Some phones come with them some don’t. If you got one proceed to step 3, if not step 4.

Step 3: Saving Information to SD Card

Good you have a memory card! Great investment, you never know if and when your phone is going to stop powering on or give you a white screen of death and you won’t be able to save or transfer your info then.

Saving your information to your memory card is going to be different depending on who made your phone. Select the manufacturer below, it will take you to those instructions. Once you backup your photos, videos, music, etc. come back to this page and proceed to step 5. If you want to back up your information to other places other than your SD card you can go to step 4.

Step 4: Other Ways to Save Information

No Memory card? Bummer, you should get one after we fix your phone, they make your life so much easier and help your phone run smoother too. Do some shopping online for some good deals on memory cards, or read this page on what memory card is right for you. It’s never a bad investment and if you get another phone it will make transferring your information to that other phone a lot easier on you. But I digress; here are a few ways that you can backup your info.

Method 1 - Computer Backup

Your best bet is to backup your information to a computer. I’m going to briefly outline how to do that below.

Connect your phone to the computer – your charging cable that came with the mobile and your data cable are one in the same. Simply, gently, pull on the cable part and the part that actually plugs into the wall outlet.  It should separate into 2 different pieces. If your cable was damaged or no longer available you’re going to need to get another one, click here to get the best deal on one. I recommend you have one, one way or the other, so that you can get into the good habit of backing up your phone on a regular basis.

Once you plug the phone into the computer, the computer should recognize the phone and a pop-up will show on your computer screen giving you some options. You want to select the last option. You want to select the option that says something like “open folders to view files”. If nothing pops up on your computer then look at your phone. If you have an option that says “mass storage” you want to click that, it might also have“transfer information”, “connect to computer”, etc. mass storage is most common, once you click on that then wait a min and the “open folder to view files” option should pop up.

Once you click on the “open folder to view files” on the computer, it’s going to show you a few manila envelope looking folders. Look for the one that says “DCIM”. That DCIM folder is where all the pictures and videos that were taken and are saved onto your phone are located. If you want, you can click on that DCIM then click on Camera and you should see all your pictures.

What you need to do is right click that DCIM folder (right click on your mouse not left click) then select “copy” (left click the mouse on copy). After you click copy, you need to minimize (not close) that window on the computer (look in the upper right hand corner, click on the box that looks like a minus sign “_” not the close “X”.

Once that screen is minimized, right click on an empty spot on your desktop (the screen you see when you first turn on your computer), then tap on “Paste”. That will paste a copy of all your pictures/videos from your phone onto your computer. You should see a new file/folder on your desktop that says DCIM, go ahead and open it, make sure all your pictures are there.

It’s as easy as that. You’re going to want to open that window that has all your phones folders back up and repeat the process for any other information you’re going to want to save from your phone. That might include a music folder, maybe an app folder, etc the main thing is your pictures. Don’t worry about saving your names and phone numbers. We’ll get to saving your contacts in a minute. Just save any other files from your phone onto your computer.

Once everything is saved onto your computer you can close that window that shows your phones files, and go into my computer, right click on the drive that’s showing your phone, and selecting unmount/safely remove/eject etc. if you don’t see that, or that steps to complicated just unplug your phone from the computer. Once it’s unplugged go into your computer and make sure you can open those files/folders you saved onto your computer, just to double check. Then if everything is saved proceed to step 5 below.

Method 2 - Google Drive

It’s ok if you don’t have a computer or memory card, there are a few other options, just a little more involved. What I would recommend is to (if your phone will allow you) go to the app marketplace and download the app named Google Drive, it’s made by Google Inc. Just go to the marketplace and do a search for Google Drive, it will be the first option that pops up. It’s actually an app written by Google designed to backup info and from what I have seen, it’s pretty slick. What it does is actually allows you to backup up to 5GB worth of information onto Google’s online server. Don’t worry no one else can see your stuff. Best part is that you get 5GB FREE! I don’t know about you but free is always in my price range. 5GB should be more than enough space for the average user.

Once downloaded and installed then go into your pictures, tap the menu key, tap share, then share to Drive. This will upload your pictures online where they will be nice and safe.

Note: this WILL use up data from your data plan if you’re not connected to WiFi (wireless internet). I always recommend that if you can use a wireless internet then use it! It’s usually cheaper and faster.

Method 4 - Text or Email

A little more tedious but doable – is to send your info via text or email. Just open a message, attach file, select a file like a picture, type in person’s cell phone number or better yet email address, and send the file that way. Again, Tedious but doable. I would also check where ever you are sending your information just to make sure that it send and received correctly.

Note: when sending pictures through text messaging there is often a loss of quality. It’s not an incredible difference in resolution but just FYI.

Method 5 - Bluetooth Transfer

Bluetooth the information to another device – most of the time when we think of Bluetooth we think of our phone connecting to a headset or the Bluetooth in our car but Bluetooth can be used to transfer your information as well. The simplest way to Bluetooth info is to download an app to help you. Go to the marketplace aka Play Store and search for “Bluetooth File Transfer”. It pretty much streamlines the entire process. Great app and again free.

Step 5: Saving Contacts

I have talked about pictures and videos and thrown around the word information but one of the most important things that are found on a mobile phone is its contacts! Well, when it comes to your address book the android phones got you covered. Your android phone automatically backs up your contacts for you. All you will need to do to get your contacts back after a reset, or if you get another phone, as long as it’s an android phone, is log into your Gmail account again. Gmail not only backs up your contacts and calendar but it’s also your online signature. When you buy an app the marketplace remembers your Gmail account and if you need to download it again then guess what… you won’t have to pay for it again. Another great idea by the all powerful GOOGLE!

Important Note: While a primary Google account can and should provide you with a backup of your phones Contacts (aka it’s Phone Book, Address Book, Telephone numbers, etc.) I highly suggest that you have at least one other backup available should your Google account not re-sync your Contacts as it should. This is uncommon of course but better safe than sorry when it comes to something as important as your Contacts.

Check your Google Account

Checking your Gmail account (the basics) - first let’s make sure you know your Gmail account. Many people set and forget, don’t fret if you don’t know it. To check your Gmail account, go into your settings and open the option that says accounts (it might say “accounts and sync”), under accounts it will show all the accounts that you have associated with your mobile device (like email accounts Facebook accounts etc). Look for the option that has an account that ends in @gmail.com for example it might look something like [email protected]. That is going to be your Gmail account (unless you have two Gmails, if you have two Gmail accounts then the Gmail that’s synced to your phone is the 1st one you added to the phone).

Note: you can check if it’s your Gmail account by actually clicking on the account and at the bottom it will have a remove account option. If you click it, your phone WILL NOT let you remove your Gmail account, a primary Gmail account is that important. In fact, the only way to remove a primary Gmail, once it’s on your phone, is to erase everything from the phone, which coincidently is what we want to do. --UPDATE: newer Android phones that run on Android Version 4.0 or later may allow you to remove your primary Gmail account without having to factory data reset your device --.

Make sure you know that Gmail account, write it down if you need to, we are going to need it later. After you have it written down then click on your Gmail account (click on that email on your accounts page that you’re still on). Once you open it up it will have a few items that the phone is syncing. This list gets bigger and bigger, but the list should have sync contacts, sync Google, sync calendar, etc. on many phones (HTC can be so user friendly) there is a sync now option. Click on that, once you click “sync now” it’s going to put some spinning circles next to those options letting you know that its syncing. Once those spinning circles disappear it should show the days date next to the options in that list. If the spinning circle stops spinning, especially on the calendar option, just give it a minute or sync it again. Sometimes the calendar ones stubborn, unless you have really important information on your calendar and the date next to it is way off then don’t worry if that circle won’t disappear. It happens and is not a big deal in the slightest.

After your phone is synced to Gmail make sure to actually check and verify that your contacts are saved to your Gmail account properly.

Note: If you don’t have a “sync now” option then just click on the list item itself. So for example click “sync contacts” if it deselects then reselect it and it will manually sync. As long as the date next to sync contacts is showing the days date then you’re address book is synced to your Gmail and you’re good to go.

Note: you can check to make sure you know your Gmail accounts password by getting on a computer, going to mail.google.com and signing in. If you can sign in on a computer you can sign in on your phone. You can also reset your password on that website if you need to.

Important Update (June 2014): If you want to know unequivocally that your contacts are synced to your Gmail account and want to try and avoid any re-syncing issues that can occur then you should go to www.google.com/contacts and log into your Google account. It will list all of the contacts that are synced to your Gmail and this list of contacts is what will re-sync to your cell phone once you log back into your Google account after the factory reset. If you visit that webpage and it does not show any of your names or phone numbers from your cell phones address book or the list of telephone numbers that are shown on that webpage is incomplete and doesn’t match the contacts currently saved to your Android cell phone (minus the contacts which your Android may have synced from social media sites such as Facebook) then your contacts are not synced to your Google account properly for whatever reason and you should try to back them up using one of the other contact backup methods listed below.

Saving your contacts on something other than your Gmail

If you have confirmed that your contacts are synced to your Gmail then you shouldn’t NEED to do the following and can proceed to step 6. However it would be a good idea to back your contacts up to a place other than your Gmail. Having a hard copy rather than it stored only in cyberspace can be a real lifesaver, especially if you’re not sure what your Gmail account password is. Better to be safe than sorry, and having multiple copies is a GOOD IDEA.

Saving contacts to your SIM card

Some phones do not have SIM Cards; it depends on what wireless carrier you use. Wireless providers that use phones that run on GSM technology require SIM Cards to function. AT&T and T-Mobile both use SIM Cards in their wireless devices. Verizon and Sprint phones don’t have SIM Cards. If you use a phone that has a SIM Card then backing up your contacts to that SIM can be one of the best choices available.

A SIM card, its official name being subscriber identity module if you ever have to answer a trivia question, will allow you to save 250-300 contacts onto it, usually 250. Sims will usually only hold names and phone numbers, sorry it won’t hold your pictures, and it will not hold fax number street addresses etc. so when you’re saving contacts to your SIM if you get an “Some information might be lost” message, that’s what its letting you know, only names and phone numbers.

The backup process varies depending on the device your using. On some phones you have to back up your contacts one at a time and it’s just torture, I’m having flashes of the ATT HTC Inspire, where to save on the SIM you have to do it one contact at a time, and a business phone can have a thousand contacts and its painful, luckily that phone comes with a memory card and you can import/export the contacts to the SD card from the phone in a matter of seconds. It just saves it as a v-card file. But I digress again.

Typically to back up your contacts from your phone to your SIM card you go into your contacts/people, tap your menu key, tap More, select SIM Management, tap Copy Contacts to SIM, select all, copy/export, tap ok, and your done. If you don’t see a SIM management option then look for an Import/Export option and Export/Copy to SIM.

Now you have a hard copy of your contacts as well as your Gmail. If you don’t have a memory card proceed to step 6, if you do, you’re in luck you can save way more than 250 contacts to your SD card.

Saving contacts to your SD card

This varies depending on the phone as well, so I will list a few of the common methods.

Method 1 (usual HTC method)

Go to your people, press your menu key, select import/export, select export to SD card, it will ask you where you want export from, select Phone, press ok. And you’re done.

Method 2 (usual Samsung method)

Go into your contacts, tap your menu key, tap Import/export, and export to SD card, if it asks you “are you sure you want to copy your contacts to your memory card” you press ok. And then you’re done.

Method 3

The Method 1 and 2 pretty much sum up most phones. You might have to poke around a bit on your phone but you just want to export your contacts to your memory card (also shown as SD Card on most phones).

Note: If you need to pull contacts onto your phone from a memory card then go to import/export again and select Import this time. Then Import the contacts to the phone (not Gmail). It’s as easy as pie.

Note: saving contacts to a memory card is a lot faster than saving them onto a SIM card; it’s probably going to finish very fast and might not show you a “processing” message. Once you go through method 1 or 2 it should take you back to your contact list and be done. You can back them up twice to make sure that it really saved if you worry as I sometimes do. It won’t hurt it or anything and you won’t get duplicate contacts if you need to import them back onto your phone. If/when you import them just don’t chose “import all files” you need to select the file with the most resent date on it.

Step 6: Check your Apps and Texts

Go through your phone and check you’re saved text messages, and check you’re apps. Your applications are going to need to be re-downloaded onto your phone after the reset (most of the time, the newest phones running the 4.x.x Ice Cream Sandwich or higher often sync your apps too, but that’s something you don’t need to worry about). Some people have a lot of apps on their phone and when they do a reset and go to re-download their apps they say to themselves “what apps did I have again?” Just write down the apps you don’t think you will be able to remember so that you can find and re-download them again if you need to.

As for your texts messages, make sure to record those as well. There’s not really any default way to save texts, even if you have a memory card. HOWEVER someone did recognize the need to save texts messages and there is a trick to it. If you absolutely need to save your text messages then you can look into the options mentioned in How to backup and save text messages on an Android phone.

Note: If your phone is capable of taking screenshots (most current Android phones running on Android 4.0 or higher allow you to take screenshots) then instead of writing this information down you can simply take a screenshot of it, move the screenshot(s) from the phones storage to an SD card or computer, and you will have a copy of your message. ~**Suggestion submitted by Ruairí O'Neill on 12/03/2013 click here to read his comment**~

You can also use this screenshot trick to help you remember how you customized your phone after you bought it. If you added or moved icons to or from the phones desktop then when you reset the phone these icons may not appear in the same places that you put them, as they return to their default locations. By taking screenshots of the changes that you made to your desktop, apps, messages, or other parts of your phone you can save yourself the headache of trying to remember where you had everything before you performed the reset. This is just a cool little tip that you should consider when performing a hard reset on an Android phone.

When you have your texts and apps recorded proceed to step 7.

Step 7: Proceed with Reset

Your phone is completely backed up and we are ready to proceed with the reset. What we need to do is find the option to do a Factory Data Reset. This too depends on the make, model and software currently on your phone. Here are two of the most common methods on how to perform a factory data reset through the settings of an android phone. IMORTANT NOTE: if there is an option to erase your memory card, make sure that that option is NOT selected, you do NOT want to erase/format your memory card.

Method 1

Home key > Menu key > Settings > Privacy > Factory Data Reset, when on the reset page you’re going to get a big warning that you’re about to erase the information on your phone and that you should know your Gmail account and backup your phone (pretty much what we went over and have already done in these instructions). Click on Reset phone, and then click Erase Everything. The phone will power itself off all by its self and then power itself back on all by itself. It can take a few minutes to boot back up. Once it does proceed to step 8.

Method 2

Home key > Menu key > Settings > SD and Phone Storage > Factory Data Reset >you’ll see the same warning showed in method 1 > Reset Phone > Erase Everything. After it reboots go to step 8.

Method 3

If you’re on the 4.0 Ice Cream Sandwich Operating System or later then try this method.

Drag down the Notification Bar (the black bar on the top of the screen where the signal strength bars, battery life, and clock is located), and then tap the settings icon (the icon that looks like a little white gear). Or to get to the settings you can go to the home page, press the Menu key, and then tap Settings.

Once in the Settings scroll down and tap the “Back up and reset” option.

Tap Factory data reset > Reset device > Delete all. After it reboots go to step 8.

Step 8: Setup the Phone

Congratulations, you made it through my lengthy instruction manual on how to backup, reset, and hopefully more importantly, fix your android phone. Now what you need to do is setup your android phone like you did when you first purchased it. Go through those settings and when it asks or prompts you to log into your Gmail account make sure you, add a Gmail account, and then Sign in, NOT sign up. You want to sign into an existing account (the one we checked earlier in step 5) you don’t want to create a new account.

Log into your Gmail account, if it doesn’t ask you to log into one during the phone setup then go to Settings > Accounts (or Accounts and Sync) > Add Account > Sign In. If you’re Mobile asks if you want to sync your phone to your Gmail then select yes, you’re going to want to sync your phone with your Gmail account.

Step 9: Enjoy your Working Phone

Your phone should now be working correctly, so enjoy.

Thank you for reading

Thank you for reading this guide on how to backup and reset an Android cell phone. If you found this article helpful, or informative and would like to show your gratitude then please don’t forget to show me you liked it by pressing the Facebook Like and Google + buttons or by sharing it through any of the social sites shown at the bottom of this guide. I’d really appreciate it. If you would like then don’t hesitate to also leave a friendly remark, suggestion, or comment below.

Thanks again for reading and visiting the site don’t be afraid to visit some of the other articles, guides and post on this website to learn even more about your Android smartphone. Enjoy.

Step 10: Additional Suggestions/Advice

I recommend that you try your phone without any apps on it, and as a clean installation for a couple days, just to make sure everything is working correctly. After a couple days, if your phones still working fine, then start re-downloading your applications, one at a time. Download an app try it out for a day or two, download another app try it out. If you download an app and your phone starts acting funny, then it’s probably that app and you should uninstall it and not use it any more.

Step 11: Still Having Problems

If for some reason this troubleshooting didn’t fix your issues, I can’t fix my phone, now what should I do? might be of some use.

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82 Comments

I’m not quite sure what you mean…

I’m not quite sure what you mean…

After performing a factory data reset your phone does erase your contacts aka your “phonebook” along with everything else including messages, pictures, media, games, third party applications, software glitches, bugs, viruses, corrupted files, and everything else from the device. That’s why backing up your phone is so important and that is why the main bulk of this guide is how to backup your phone before you reset it.

In the “Saving Contacts” section of this article (Step 5) I don’t mention how to save contacts to a computer or desktop. I do mention how to save your pictures to a computer though if that is what you are asking. If you’re trying to retrieve your pictures from the desktop then go back up to Step 4 and simply do the same thing but instead of copying them from the phone and pasting them onto your computer you will need to copy them from the computer and paste them onto your phone (or memory card). Just review Step 4 Method 1 and I don’t think you will have any issues.

I reviewed many ways to save your contacts in the article as well. Just check out Step 5 and it should get you on the right track. Your best bet is to log back into your primary Gmail account this should automatically sync your contacts back to your phone.

I hope this answered your question, if you still need help then don’t hesitate to leave another comment with as much information and being as specific as possible so I can better assist you. Thank you for reading and commenting I hope that your phone is back to 100% working order, and have a fantastic day.

Wunderbar.

Thank you so much for posting this guide. Without people like you who know what they're doing, people like me would be lost. So, again, very much appreciated, this guide is (because that makes sense). I feel a little bit smarter now that I know how to factory reset my phone and back up my data. :)

hi, I have a Nexus S 4G and

hi, I have a Nexus S 4G and my phone and people contacts icon has disappeared, How do I get them back?

How to restore those missing icons

Hi Carmen Rijo,

If the Phone and Contacts icons disappeared from the phones main screen after performing a reset then that is not very common at all since those two icons are on the phones home screen by default and a hard reset or factory data reset sets the phone back to its factory default settings.

It’s an easy fix though; here is how you can get your icon back to your main screen.

Open your applications; usually there is an “Apps” icon on your main screen. Once you have accessed the applications look for the icons that you would like to re-add back to your main screen. Remember that your Apps are arranged alphabetically so Contacts will usually be located towards the top on the first page of your Apps list (on my phone Contacts is located between Clock and Downloads) while the “Phone” might be located on the second page of your apps list. Just remember that the list is alphabetically organized and you won’t have any problem finding your Phone and Contacts.

Once you find the icons you want to put back on your home screen all you have to do is press your finger down on the icon and keep pressing the icon, holding down the icon for a few seconds, and the phone will allow you to drag or pin it to the home screen. It’s as easy as that.

Thanks for visiting the site Carmen, if you have any more questions then don’t hesitate to ask.

Creating a shortcut icon

If you are a visual person, like myself, and would like to see step by step instructions demonstrating the advice above then I am sure that you will find how to add a shortcut icon to the home page of an Android cell phone very informative and helpful.

Thanks for the terrific question Carmen and thank you everyone so far who has taken the time to press the “Facebook Like” and “Google +” buttons underneath this guide as well as those readers kind enough to leave a comment expressing their gratitude or by leaving a friendly remark in this comment section. I appreciate it. Enjoy your working cell phones and as always if you have any more questions, suggestions, or friendly remarks then don’t hesitate to post them.

Backing up SMS without an app

If you can't download an SMS back-up app you can always screenshot important text messages.

Excellent point

Very good tip Ruairí O'Neill!

If you only have a few text messages that are important that you need to save then you can simply pull up those threads or messages on your phone and take a screenshot of them. This is also a good suggestion for anyone that might be having problems with the internet on their cell phone or for someone who is unable to download or open applications on their cell phone. In some circumstances your phone won’t let you download or access an application therefore you wouldn’t be able to use an application to backup your messages but you would still be able to take a Screenshot.

Just make sure to move the screenshots of those messages from your cell phone to your SD card or computer before the reset, that way the screenshot will remain safe and you will get to keep a copy of the message.

It’s nice that you brought up the Screenshot idea because it’s also a powerful tool for getting all your cell phones customization back to the way you like it as well.

If you have extra programs on your phones desktop or have rearranged the icons on your phones main screens then you can simply take screenshots of your home pages and after the reset you can rearrange everything back to the way that you had it and remove any guesswork from the equation. Sometimes it can be a hassle re-customizing your phone after a reset, as you had everything exactly the way you like it and then you have to kind of start over from scratch as its back to default. By taking screenshots you won’t have to stumble around on your phone looking for things.

So good point and excellent suggestion Mr. O’Neill, I am adding it to the list under “Step #6: Checking your Apps and Texts”.

Does anyone else have any tips or tricks that they use and recommend when performing a reset on an Android phone?

Problem :(

I can't reset my phone and I don't know why :( please help me.

will it be as perfect as it should be?

My data connection is on E and not 4G. It is very slow. It has the speed of 0.12 mbps. Will it be fixed?

freezes on the white htc reboot screen

hi I was wondering if you had any info on what to do when my htc inspire gets stuck on the rebooting screen? my phone has been freezing up or rebooting by itself and every time it comes back on everything is back to the way my phone was on nov 4th. and all my apps stop and force close. I have tried uninstalling every app changed background picture sd card in or out. when phone comes on all apps are back, all txt messages after nov 4th are gone. I have tried to factory reset either by settings or volume down and power button or volume up and power button over 50 times and every time phone stops at the htc screen...my phone is not rooted never been dropped or wet or left in the sun. I just want it to work like it should..any info would be great

How to fix an HTC cell phone that’s stuck rebooting

Hi Roger,

I know the HTC Inspire pretty well, and have heard of that problem happening before. There are a few things that might be occurring to cause this very annoying issue.

If your phone is locked up and you cannot power it on as its getting stuck on its reboot screen then I recommend that you read How to fix an Android phone stuck or frozen on a white HTC loading screen which should point you in the right direction. If you can get into your phone, try to open things, access your settings then your issue is a little different and I suggest you keep reading the suggestions below.

Let’s start with the basics and go from there…

Storage

The HTC Inspire came with an 8GB memory card because it only had 1GB of Internal storage which is ridiculously LOW. The worst part is that storage and memory problems, like some of the issues you are experiencing, don’t usually creep up on the phones owner until months after they have had their phone and by then it’s too late to return it. There are a ton of these little things that can pop up after owning a cell phone for a few months. After we get your phone fixed I recommend reading 70 things to know before buying a Smartphone, it could save you a big headache later own down the road.

Not to say the HTC Inspire is a terrible phone, as it’s a very good phone for first time smartphone owners and is programmed to save information to the SD card by default (because it has to or it would run out of space) so when an HTC Inspire malfunctions it can usually recover most of its users information automatically and actually prevent a headache.

When you hard reset or factory data reset an Android cell phone the memory card is typically untouched, unless you specifically tell the phone to format the SD card the information shown on your phone is going to remain because it’s likely saved on your memory card and a reset is only removing the information from your phone.

Memory card

Now, if you have not purchased another memory card for your Inspire since you first purchased it then 8GB of storage is not as good as it used to be and might be full. Another thing to do after we fix your phone is to look into choosing the best memory card for your smartphone which will not only help keep your information safe but keep your phone functioning properly.

That being said your issues are likely a storage/memory problem and here is what you should do.

Check your storage

If you can navigate your cell phone and open its settings then I recommend you go into the Settings and locate your storage option. It might be labeled as “Storage” or it might be labeled as “SD card and phone storage”. Find this option and check to see how much Available storage is left on your internal memory and how much available storage is left on your SD card.

If your SD card shows a number ending in “MB” or worse “KB” such as 64MB Available storage for example then your memory card is full and your phone cannot function properly simply because it cannot contain any more information, its plump full.

If this is the case we are going to have to do some cleaning.

Cleaning

Whether you have a little bit of storage space left or not I strongly recommend that you go through your phone and uninstall and remove anything that you do not need on our phone any more.

NOTE: I have seen when phones are so full they do not allow a factory reset to be performed! Or in your case they cannot even boot up properly. So we need to clean some stuff off your phone and memory card.

The best bet it through a computer. If you have a memory card port on your laptop or PC then turn your phone off, remove the memory card from the phone and then plug that memory card into your computer. Transfer your important files like your DCIM folder to your computer by opening the memory card like you would a flash drive and then right clicking the files you want to save from your SD card tapping copy and then finding a place to store them on your computer (I recommend the desktop) and then right clicking that location and tapping paste. It will copy them from your memory card and paste them onto your computer.

Note: When you first plug the memory card into the computer most Windows computers will give you some options to choose from and “open folder to view files” is the option that I recommend as it will show you all files and not just media files like pictures or videos. It will help you locate and save files more efficiently. Just fyi.

If you do not have a memory card port on your computer then you can keep the memory card in the phone and connect the phone through USB. You should be able to use the USB cable that came with the phone as it functions as both a charging cable and data cable. If you use this method you will also be able to backup information from your phones storage as well.

Check out the article above for more backup methods. It’s loaded with suggestions and instructions. Your goal is to have every piece of important information saved to somewhere other than your phone or memory card.

Start with a clean slate

OK, now that your information is saved from your memory card and cell phone you need to clean it off your phone. Go into your storage option again and there should be an option to “Format SD card” which will remove all the information from your memory card and allow you to start fresh again. You will get a warning message warning you that the format will erase the card.

Once your memory card is cleaned, go into your phones settings and “factory data reset the phone” if there is an option to format the SD card then for good measure you can select that option and format the card again.

When the phone reboots from the reset, it should boot properly and correctly, and when it does go into the settings, find your storage option again, and check to make sure that the SD or External memory storage now has a GB at the end so it should show something like 6.79GB for example.

Use your phone for a bit to make sure it’s responsive and working properly and then log into your primary Gmail account again and it will restore a lot of your information to your phone automatically, Including your contacts calendar etc. The Inspire is an AT&T phone so you can save up to 250 contacts to your SIM card which I recommend you do before the reset just in case your Google account has any issues recovering your contacts you will have a secondary backup. If you get duplicates, which is always better than missing contacts in my opinion then you can read How to clean duplicate contacts from an Android cell phone for some help in cleaning up your contact list.

Watch the apps you put on the phone, as I think that applications still get saved to the phones storage by default and will likely fill it up pretty fast.

I hope that helps Roger. If you have any questions or if you have any more issues with your HTC Inspire then let me know and ill see what I can do to try and help. Thanks for visiting my site, and let me know the results one way or the other. I look forward to hearing from you.

Restore Contacts

I reset my phone but not all of my contacts were restored to my phone, even though all of them are on my gmail account. How do I get all of my contacts on my phone after resetting it?

Re-syncing contacts after a factory data reset

Hi Skye,

It can take a few minutes to re-sync all the contacts back to your cell phone, but it usually happens all at once. If the phone seems to have stopped syncing and your missing contacts then those contacts might have been saved to somewhere other than your Gmail account.

A common place to locate missing contacts and have them re-sync with your cell phone are social networks and even other email accounts. Make sure that after you reset your phone you log into any other email accounts you had on your phone before the reset as well as any social networking sites like Twitter, Facebook, etc.

Android phones are programmed to look for and sync our contacts from those other accounts as well.

As far as contact backups though I try to keep a monthly backup on my 32GB SD card just in case my Gmail doesn’t want to sync properly or to avoid any complications later on down the road. If your phone has a SIM card you can also save about 250 contacts onto that as well. But you probably already know that as I mention it in the article above.

It’s always a good idea to have 2 backups just in case.

I hope that helps Skye. If you have any more questions then don’t hesitate to ask.

I have an htc rezound phone

I have an htc rezound phone and i already resetted my phone but my problem is i cant find any of my pictures i took with the phone i have all my old photos from previous phones but i dont have any pictures from this phone and i also lost all the music i downloaded with this phone my service is off but i backed it up because it was acting weird and other pictures and music popped up but my new ones and i been having a hard time backing up my phone i know u need internet to backup but when im connected to wifi i try to backup everything then when im connected but it doesnt go through does my service have to be on in order to get everything back.

HELP :/

Not a good sign…

Hey A,

Not a good sign my friend. It sounds like you have a memory card in your phone but it doesn’t sound like the pictures you took were saved to it… not good.

Let me ask you this, where you using an SD card that you had taken out of your previous phone(s)? If so, and it sounds like you are, did you remember to verify that your phones camera default storage location was set to the SD card as opposed to the phones storage?

The HTC Rezound comes with a 16GB card and HTC is pretty good at having the default storage location for the camera set to the SD card as opposed to the phones internal storage. That way when you take a picture it gets saved directly to the memory card. This is what you want so that if your phone ever malfunctions, gets damaged, or in your case you have to do a factory data reset, the internal storage may get lost or erased but the external storage (your SD card) is suppose to remain untouched and safe. Unless you manually make the selection to format the memory card as well when performing the hard reset on the phone, don’t worry you didn’t accidently do this because you still have pictures from previous phones that were likely stored to your SD card.

Here is what I think may have happened. It sounds like you took the 16GB memory card that came with your HTC Rezound out of your Rezound and replaced it with a memory card that you had in your previous phone(s). It sounds like when you removed the memory card though the phone switched from SD storage to phone storage (as there was no longer an SD card in the phone to save pictures to) which is obviously supposed to happen. BUT when you put the other memory card into the cell phone your phone didn’t switch back to SD storage it stayed on Internal phone storage so the pictures that you took with your phone since inserting the other SD card have all been saving to the phone and not the memory card.

When you did the factory data reset the phones storage was erased including the pictures that were taken and saved, unknowingly, to the phones storage as opposed to the memory card storage. When your phone rebooted it remounted the SD card which is why you can see all your old pictures from your other phones. Your memory card wasn’t touched by the reset and still has those older pictures saved to it. The phone may have even setup the default storage to your SD card for you after the reset as that is one of the phones default settings. I would check though just to be safe. To check just open up your Camera tap on settings (it looks like a little sprocket or gear icon) and make sure Storage is set to SD card as opposed to phone. You can see an example of how to check HERE, it’s a different phone (the Samsung S4 as opposed to your HTC Rezound) so it might be a little different than your phone but the basics will be the same.

If this is what happened then chances are your pictures are regrettably gone as they do not get saved online to your Gmail account the way your Calendar, Contacts, and App data does. The music and other media files are the same as well; if it wasn’t saved to your SD card then chances are it’s gone.

Unless you were using a third party app to backup your phone in which case your situation may be a little different. You mentioned that you backed up your phone because it was acting weird but how exactly did you back it up? Wi-Fi will give your phone a data connection and allow you to connect to the internet. If you used an app to backup your phone online then connecting to Wi-Fi, re-downloading that app (you will most likely need to download it with your original Gmail account for it to work properly, but maybe not, just something to consider), and then re-syncing your phone with that app should get your information back. For detailed instructions in that particular situation you might have to contact the app developer. But I digress.

Good luck with your media my friend, if you have any more questions or if there is anything else I might be able to help you with just let me know.

No im using a new memory card

No im using a new memory card that I got with the htc rezound my old card is in the old phone so that's a Lil confusing I thought everything would be saved because I never had to switch it to storage because it automatically saves everything to it card when u switch and every time I took my sd card out all my pictures and music would be gone so that's looking at them being saved like say if I was selling my phone I take the card out and everything would clear out I can't remember when I did it tho but could it be my phone cause it was breaking and my touch buttons don't even work anymore just the screen.

Hum… that’s possible

Hi again A,

If your pictures and music would disappear whenever you removed your memory card then yes, those media files were saved onto your memory card. Just make sure to unmount your SD card or power your phone off before removing your memory card as not doing so can cause corrupted files and lead to problems later.

As far as hardware issues… that’s a possibility as well. If the physical buttons have stopped working then there is the possibility of a hardware issue that can be causing problems and preventing your cell phone from communicating with your SD card like it’s supposed to. If possible you can try using your memory card in a different phone or plugging your SD card into a card reader on your computer (if your computer has one). Just to see if your media is there on the card but not being read by your phone.

Were you able to check your camera settings and verify that the storage location was set to your SD card and not your phones storage? Just to check? You can also check the “storage” option under your setting to make sure that your memory card is reading properly. If you go into the “Storage” option under your phones settings and there is no option to unmount the SD card even though the SD card is inserted into your HTC Rezound then your phone isn’t reading the memory card properly.

Check your phones storage though in both the settings for your camera and the phones settings to make sure that it’s reading your memory card and of course storing your pictures to it like it’s supposed to. If it isn’t then try your memory card in another device to make sure that the memory card is working properly. If the SD card is working then it’s likely an issue on the phone and you might have to look into your replacement options.

Thanks for getting back to me A, an interesting predicament indeed, let me know what ends up happening if it turns out to be the phone or your SD card. SD cards are usually pretty durable though… I’m thinking that the phone might be at fault. Good luck A, and let me know if you have any more questions or if there is anything else I might be able to help with.

Htc

Thank you, and yes in my camera settings it says storage card or phone storage and it is on storage card and in my sd and phone storage it has unmount sd card as well i tried one of ur tricks by putting the sd card in my old phone but nothing could back up becasue no wifi connection and i still got the same results in my htc phone but nothing was there in my music just the old pictures so im probably going to try the computer next to memory read it plus my old phone was kinda broken but buttons and screen work. Oh yea bye the way all the pictures i downloaded and a video is still in my phone i forgot to put that in as well. And when i tried to save a picture off of my twitter pictures it didnt save on my card when i took it out and placed it in the other phone im not sure how to get it on the card when i have phone storage on and unmount sd card on in my settings and in my gb in total space its 3.7GB and available space its 149 MB and theres another one for total space 10.48GB and available space 10.26GB and heres one at 1.5GB for available space just so you'll know. And the way i backed my phone up i couldnt because it kept turning off and wouldnt let me get on the phone at all it would just turn off and on thats when i did the reset to try and fix the screen but the operater said everything would be safe.

?

I had another question as well would it be safe to do a photo recovery on the computer like how u download it on ur computer or would it cause a virus or mess up your sd card information.

Computer backups are one of the BEST backups

Hi again A, welcome back.

Yes, if you want to create a backup of your pictures to your computer every so often then the computer is one of the best places to store your media files just in case you need to recover that information later for whatever reason.

In many cases saving your information to a computer can keep your information even safer than a memory card. For example, if your phone was lost, or heaven forbid your phone was stolen, then the phone is going to be gone along with the SD card! If those are the only two places that you have your photos saved then you’re in trouble.

If however you have another backup and your pictures and videos are saved onto your computer then when you get a replacement phone you will be able to restore all your media files from your computer onto your replacement phone.

So yes, good question A. Saving important information from your phone to a computer is a fantastic idea as it creates a very safe environment for your data, it’s really easy to do (once you figure out how to do it, but you can just reference the backup to computer section of the article above if you need any help with that), and it WILL NOT mess up your phone your memory card or your computer.

Don’t worry about viruses, as long as you’re not downloading programs off the internet to help you (which you don’t need to do) then there is little to no chance of a virus affecting your smartphone or its SD card.

I hope that helps A, thanks for visiting the site again and if you have any more questions than please don’t be afraid to ask.

?

Okay okay that sounds good and a smart move to save important information. I did some more research on how to get photos back you lost on your phone even if u couldn't back up your phone i found on one and all i really got was downloading like software photo recovery something like that where u put your sd card in the computer then download the photo recovery and it will show u files to see if u see any of your lost photos . What do u think are those safe to do. Just in case the computer doesn't work from putting my card in it if i cant find my media could i do this option.

Using a program to recover lost information

Aw, I see what you are saying. Yes, if you want to try to recover those deleted/lost files then a recovery program might be your best bet.

I have never had the misfortune of needing to use a recovery program so at the moment I don’t have any recommendations as to what program you should use to try to recover your files. As with any program you choose to download from the internet though you will have to do some research to make sure you can trust the program you’re downloading. You don’t want to download some random program and find out it’s a bad program or that it contains a virus.

Just read some reviews online as to what program you might want to try and when you do download the program try to download it from a trusted source such as a webpage owned by those who wrote the program.

I will get around to writing an article, guide or review about recovery programs eventually but at the moment you are going to have to do some digging to locate a good recovery program and maybe even come back to the site and let us know which program you ended up choosing to use.

Good luck A, don’t forget to let us know how it goes.

Photo recovery

Hello again i did some research on some recovery options what do u think of these i found about 5 but could use a second opion on picking the best one i thought about wondershare photo recovery or wondershare photo recovery for mac which i have a toshiba laptop i found these ones too at yodot.com htc rezound data recovery, android recovery software, card recovery product of win recovery software and stellar phoenix photo recovery for mac. Please tell me which one u think and thanks for helping me out and sticking with me during this process.

Recovering your media files

Good to see you again A,

I have a Toshiba laptop running on Windows Vista myself; it’s been a good computer too. I took a look at the programs that you mentioned and the Wondershare looks like it should work for you. I am not sure what their “free trial” actually offers as I think that the Recovery feature may be disabled in the trial version, but if it allows you to recover everything without having to actually buy it then it looks like it would work pretty well and if you are willing to spend the money to buy the full version then the trial version will at least show you what the program can actually recover to see if purchasing it would be worth it or not.

If you do decide to look into Wondershare then check out their Android recovery tool “Wondershare Dr.Fone for Android” as it would probably be the best option for your current situation and should work well for your HTC Rezound.

Whatever recovery program you do decide to use, do a lot of research to find the best software and do it quickly. The longer you wait the harder it’s going to be to recover those lost files.

hello again I tried to save my information

hello again I tried to save my information on my pc and I couldn't find mass storage in my phone something popped up but I think it was for my computer then something started loading and on my phone it says usb debugging which I have it on and stay awake for never sleep while charging and allow mock locations and it has a phone for charge only and a chip picture for disk drive like mount as disk drive below it has options htc sync internet connection mode and internet pass through im not sure which one but I have been trying all 3 and It will say finding htc sync on your pc please wait then it will say you don't have htc support installed for htc sync.

Backed up, reset but nothing on SD card after!!

Hello,

I followed all your instructions. I have a HTC Desire HD and it was getting very slow and basically had no internal space.

I backed everything up via computer and back up app I had. I saved everything on SD card, removed the SD card before Factory reset and after the reset was done, I put it back in, but now the phone is telling me SD card is empty?! Why is that?!

Thank you

Backing up and hard resetting an HTC Desire HD

Hi Tamara,

Yes, the HTC Desire HD is a little limited when it comes to internal storage. 1.5GB can certainly fill up pretty quickly and like you said it can cause your phone to run slow as well as experience other issues.

Did you backup your phone to your SD card manually using the instructions above or did the backup application that you mentioned do it for you? Did you verify everything was saved to the SD card before removing it and performing the hard reset? Did you make sure that your memory card is mounted and reading properly?

If you made sure to check your SD card before the restore and you even took the extra precaution of removing the memory card from the phone so that it would not be affected by the reset (good job by the way, not necessary but you can never play it too safe) then there is no reason why your SD card would be empty.

Luckily you backed your phone up to your computer as well. Where did the backup application save your data? Many backup apps will save your information to the SD card or even better online. Me personally I prefer the good old manual way of backing up a cell phone, that way I know that everything is backed up 100%. No chance involved.

Backing up to a computer is often the best choice just in case your phone ever gets lost or stolen as the memory card is going to get lost or stolen too but with a computer backup you’ll still have the information stored on your computer and you’ll be able to put that info onto a replacement phone.

But I digress, what files are you missing Tamara? Just the media files? I am assuming that your calendar, contacts, and maybe even some app data was restored when re-logging into your primary Gmail account after the reset.

If you followed the instructions listed above then I am not too sure as to why your memory card would be empty. You even removed the possibility of an accidental SD card reformat by taking it out of the phone while you did the reset.

Sorted

Hello James,

Thanks for getting back to me.

Well, after getting the message that my SD card is empty, I connected the phone to my computer, via cable, and saw that everything is still there. I don't know why the phone wasn't detecting it.

I wasn't really 'missing' the data. It just that my SD card appeared to be empty according to my phone.

I downloaded MyBackup Pro from the Play store and started to restore the apps and data.

The data was restored without problem but for some reason the app (MyBackup Pro) told me that there is not sufficient space on the SD card to restore the apps?! It would make sense if I was backing up the apps, but I was trying to restore them.

(Note: MyBack up Pro backs up in two categories: 'Data' and 'Applications and Media'.

Anyway, I re-downloaded all the apps from the Play store. After restarting the phone, I managed somehow to put all the data back together.

The organisation of the phone was messed up, I was hoping the backup will save that, too. But if that's the price of having a fast and good-functioning phone that doesn't give me Low Internal storage messages and doesn't freeze all the time, I'm willing to invest time in putting everything back as it was.

Thanks again for contacting me. I didn't solve the mystery of SD card appearing empty but it all ended well.

Also, thank you for a good and comprehensive guide, it was a first one I found that tells you how to back up, reset and restore. Most of the guides deal only with resetting or backing up.

Tamara

To Reset or Not

If I do a factory reset will I end up with a chinese language phone that I can't do anything with? or is it always recoverable?
=============================

I bought a ZTE V967S via Ebay from China. When I got it the box had been opened; I asked the supplier and he said it was for him to check it was working.

When it boots it is China Unicom logo, though it works fine in Europe.

However many apps were in chinese and some in english. My big problem has been no access to Play Store in english. Firstly Google does not appear as an option in "add account". Also the phone is now on the list of supported devices, when I started it was not.

Now I got loads of problems ... "Framework Services" stops, "settings" stops, "can't establish a reliable data connection", and obviously I can't register my phone on my Google Account.

Should I start over from scratch and reset?

To reset or not to reset… that is the question

Hi Neil,

Chinese phones and Chinese electronics can be funny sometimes, especially when it comes to Google and Google Android applications. As Android is an Open Source product and is FREE to use as an operating system on electronic devices many manufactures throughout the world produce Android smartphones, tablets, and other android products as it cuts down on costs and is a wonderful piece of software. Google continues to develop this free software and make it available to the world.

Google as you know is one of the biggest and most popular search engines in the world and as Google’s search engine is built into the Android operating system it only adds to Google’s wise resourcefulness and of course its awesomeness. The Chinese government however is a little funny when it comes to search engines and censoring what the Chinese people are allowed to access and view on the internet.

As such many Google products and services are removed from Chinese devices including devices that utilize the Android Operating System. Google has a few articles on its blog covering the delicate balancing act it must do when working with the Chinese government. One such article can be read here. If you want some more information about this topic then you can do some digging on the web, but for now we’ll leave politics out of it and try to answer some of your questions and of course try to find the best solution for your particular situation.

Those issues do sound software related and if it was ME then I would reset the phone back to default and “start over from scratch”. When you reset it I assume that it will give you language options to choose from as many other Android devices do when setting up the phone for the first time. You will likely see Chinese originally but look through the options presented on that page (often the first page shown) and your language should be an option to choose from and it should be displayed so that you can read it as well. It shouldn’t say ENGLISH in Chinese it should state it in English. You might have to press a dropdown menu to see the other languages available when first setting up your phone so keep that in mind as well.

A reset should stop those error messages from occurring. If you want to have access to Google services like Gmail, the Play Store, Search, etc. then you can probably review some rooting forums and add these services to your phone manually. Trust me; you are not the only one who has purchased a phone built in China who wants access to these features. In my opinion they are what make an Android phone such a great product. But I digress.

I hope that helps Neil. If there is anything else that I can try to help you with just let me know.

To reset or not

James, thanks for your fast response and frankly a great web site. I have a question in to the supplier, but after that will follow your advice and will report cheers or tears! Thanks Neil

Thanks for your encouragement

Thanks for your encouragement, finally frustration overcame fear and I did a factory reset
== One tip to others if you want to reset a chinese phone, like mine it may restart in 100% chinese, so practice the keystrokes necessary (blind) to change language before resetting.===

It did not solve my playstore problems, nor did rooting BUT flashing the ROM did. I have no idea where I got the courage to do this (another first), but I guess one step lead to another. So cheers, not tears!

I cant hear opposite person

I cant hear opposite person in my samsung grand during normal voice calls.my speakers and mic is working good.I can hear them when I make internet calls.plz help.

Cannot hear others on the Samsung Grand

Hello Heena,

Yep that sounds like an issue with your internal speaker. Your microphone is working as other people can still hear you, your loud (external) speaker is working because your speakerphone, ringer, and alarm clock are functioning, but your internal speaker (the one you hold up to year ear) is having issues for some reason.

Check out How to fix a phones internal speaker for some tips and suggestions which should get you on the right track.

This is often a hardware issue with the speaker itself (the physical piece/part), I have seen a few instances where it was software related though and a hard reset (or factory data reset) should fix this issue when it’s being caused by a software malfunction. Hardware malfunctions usually require the defective speaker to be replaced.

Check out that guide about trying to fix an internal speaker though, if you haven’t already, as it should get you pointed in the right direction. If you have any more questions then don’t hesitate to ask.

google sign in

is it possible to sign in google after resetting using data connection. i dont have any wifi connection, and i want to reset my phone. im afraid i cant be able to sign in in.. i have LG L7.. by the way, THIS is very helpful..

Yes, you can use mobile data after resetting your LG Optimus L7

In a typical situation where everything works as it should, Yes you can use the mobile data provided by your wireless network as opposed to having to rely on a Wi-Fi connection. I have seen some cases where the phone has issues signing into Google right after the reset, especially if the signal strength isn’t that good (like 2 signal bars or less). It usually happens in the first few screens when initially setting up the phone after the reset. Don’t worry though you can skip this step in the setup process if you have any issues and then log into your Gmail account at a later time when your cell phone has better signal strength or access to a Wi-Fi connection.

Just make sure to follow the backup instructions listed in the guide above so that your phone won’t lose any of its important information. And when it comes to backing up your contacts I usually recommend saving them to more than one place. Saving them to an SD card or SIM card (if your phone uses a SIM card) would be a great idea as you wouldn’t have to depend upon your Google account to restore your contacts.

Thanks for visiting the site and I am glad that you found this guide helpful. If you have any more questions then don’t hesitate to ask.

Thank you, I couldn't get my

Thank you, I couldn't get my wifi to connect and stay connected so I had to do a reboot on my phone. I followed your instructions and got my phone to connect to wifi. Thank you for this website!!!!!

Xperia J phone

Your solutions are great when powering revels many options. My phone suddenly shows just a green phone icon and "emergency Calls".The only thing you can do is touch the screen, and bring up a keypad. That ignores anything except, presumably, an emergency phone number. So I can carry out few of the instructions you give.
I have tried removing and, later, replacing the Simcard, removing and, much later, replacing the battery. Also pressing the central home button while pressing the Power switch.
Any suggestions, please?

blackberry 9700 wifi

Hi.
I use a blackberry bold9700 and I can not seem to have access to work wifi though I have the password and everything.
every time I try to connect it tells me failed to associate with the network..i tried on the same wifi with another blackberry phone and is seems to work with no issue at all. What could be the problem with my phone? And another issue there is a particular place when I try to connect it goes through but the rest I cant access.

My apps wont start

I did a factory re-set in android and i started re downloading apps such as whatsapp, ereader,pdf and instagram but the funny thing is they wont start. With instagram it says that the 'file system is reporting a problem .But the apps that i found in the phone when i bought it like facebook work..S.O.S what should i do?i really need the pdf app for school

mobile struck

When i connect the mobile data my motorola MB865 android mobile getting struck, how to solve this problem?

Hum… can you provide some more information about your problem?

Hi Deshram Ram,

I am going to need more information about your problem to help you properly. What do you mean by its getting “struck”?

The first thing that popped into my mind when I read that your phone was getting “struck” was that it was getting struck by lightning, which I suppose wouldn’t be good for any electronic, or anything for that matter, but especially a smartphone.

I have a feeling that you meant to say that your Motorola Atrix 2 (MB865) is getting STUCK? And if that’s what you meant what do you mean by it’s getting “stuck”? Is it freezing? Just not loading? Is it just the internet or the whole phone?

Thank you for letting me know what phone your having issues with because it helps a lot, I just need more information about your problem now to assist you properly.

I look forward to your reply Deshram Ram.

Motorola Atrix 2 (MB865) is getting STUCK

stuck mean its getting black screen for a minite or sometime mobile get freezing for some minites .and sometime messge show ir application (ex.facebook ) not responding

wat abt WINDOWS phone 6.1

i have prob in windows phone 6.1 htc touch viva.. it got hanged.. its doesnt working /switch on properly. .. but i have all my contacts within it.. then hw can i get back it? pls help me..

Thank you soooo much for all your help

Thank you soooo much for all your help, after spending the past 4 days trying to fix it, your page and advice helped me fix it in literally 5 minutes!!!

Find my phonebook

I went through all of the steps to save my phonebook and I reset my computer and I cannot find any of my contacts or phone book. In my Google gmail there is not phonebook or contacts. Can you help? You mentioned something about syncing other email accounts, is this necessary?
Thanks

Locating your Contacts

Hi Joel,

When you say that you “reset your computer” I am assuming that you mean you hard reset your smartphone… and when you say that you “went through all of the steps to save your phonebook” do you mean that you manually synced them and checked the sync date?

Did you happen to save a hard copy of your address book as well either to a Memory Card (best) or SIM card (not always available depending on the phone in question)?

When saving your contacts it’s ALWAYS a good idea to have multiple backups. Contacts that you can make and receive calls from are the main reason why we own our phones. Creating a periodic backup to a memory card is a good habit to get into and can save you a lot of frustration later on. That being said… let’s see if we can’t locate and restore your contacts.

You didn’t mention what kind of phone you have or who your wireless carrier is so I cannot give you exact directions but here is what I suggest that you do.

  • Make sure to log back into your primary Gmail account, there SHOULD be a copy of your contacts saved there and as soon as you log back into that account your contacts should restore themselves automatically. If you have ever downloaded an app onto your phone from the Play Store you have/had a Google account.
  • TRY to restore a copy of your contacts from your SIM or Memory Card if you have one. If you never manually saved a copy yourself it’s unlikely that there is going to be a copy there but you never know a friendly store representative or family member might have done it for you and you didn’t even know it. You have nothing to lose by checking.
  • Log into any other accounts that you were logged into before the reset. You mentioned this is your question. It is not “necessary” to backup your contacts to other email accounts or social networks such as Twitter or Facebook BUT Android smartphones are cleaver and once you log into one of these types of accounts the cell phone will often add those contacts to your contact list or phone book to help save you the time of adding them all yourself manually. So if you had other email account(s) or social media account(s) don’t forget to log into them. It may help to restore some of your missing contacts.

Those are the best three suggestions that I can give to you under the circumstances. I hope it helps but if you have any more questions or run into any problems don’t hesitate to leave a reply to this comment and ask. Just make sure to provide as much information about your phone and what is happening on it so that I can try to provide you with the best solution possible.

Thanks for commenting, and visiting the site Joel and remember if you have any more questions just ask and ill see what I can do to help.

Thanks for this information.

Thanks for this information. This article helped make my mobile backup and restore life easier....)

my phone which is huaweiy300

my phone which is an huaweiy300 has been locked due to several pattern drawn and it ask for gmail account which i dont know. i have important files in it so i have to backup it before hard reset. even i cant go to menu. can anyone tell me a way to solve my problem.

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