Having problems hearing others, but they can hear you just fine when talking on your mobile phone? Do you have to use your devices hands free speakerphone or Bluetooth headset in order to have a conversation with someone? If so then your phones internal speaker is acting up and as you already know this can cause allot of frustration and can be a serious annoyance. This guide will describe step by step instructions on what can be done to get this issue resolved and get you with a properly working phone once again.
Side Note: If you are having audio issues on an Android Smartphone then I recommend that you access the phones Device Diagnostic Tool to help test your speakers. You can follow the instructions listed at How to test the speakers on an Android smartphone if you need help accessing the Device Diagnostic Tool and running the check. This can help narrow things down a bit if you are unsure whether or not the audio issues on your Android smartphone are software or hardware related.
The reason there is no sound: Network vs. Hardware vs. Software
If the sound on your phone has static, distortions, robot voices, cross chatter, echoes, or only seems to work properly in certain locations and it doesn’t matter whether you hold the phone to your ear or use the hands free speakerphone or a Bluetooth headset then it is very likely that your phones internal speaker is working correctly but that your phone is not communicating with your wireless provider properly. If that is the case then the best way to resolve those audio issues is to contact your wireless provider and let them know of the problem. When it comes to network issues there is very little that can be done on your end to fix the issue and your wireless provider should be able to help get your phone back in sync with their network.
If this is a constant issue and you cannot hear others speaking no matter where you are when using your phone then chances are that this issue is hardware related, meaning that the speaker itself has become damaged or has simply malfunctioned and will need to be replaced.
If you have noticed that the audio will go in and out when using the phone make sure that it doesn’t happen when moving or positioning the phone a certain way or angle. If the audio goes out when moving the phone then it is a hardware issue after all indicating that there is a possible short or a loose connection between the phone and actual speaker piece itself.
If this is not a constant issue, and the audio comes and goes or works with some features but not others then it’s less likely to be a hardware issue and chances are a lot better of fixing the issue yourself.
For example if your ringer, alarm clock and speakerphone are working properly but the game(s) that you just downloaded onto your phone have no sound then it most likely is a result of a bad download or incompatible software from the game itself and you might need to contact the games creator or choose to simply uninstall that game and wait for the software to be updated. The same goes with music. Sometimes the music that can be downloaded to our smartphones will work fine on one application and not on another, or the source that the music comes from might not be the best place to download music from in the first place.
If the sound worked before and has stopped suddenly then this could be the result of software issues as well. for example if your phones software just went through an update and the third party music application on your phone has yet to release an update that’s compatible with the new version of software on your phone then it could give the illusion that the update you just did to your phone has broken it. When in all actuality some apps just need time for updated software to be released.
What you can do to get the sound to work again
If you believe that the audio issue you are experiencing is related to a problem with the software or would prefer to do whatever you can to attempt to fix your phone then I recommend following these few suggestions listed below. They cannot hurt your situation and can often times fix the issue that your phone seems to be experiencing.
Check your apps
Applications were mentioned briefly already but if you downloaded an application around the same time that this issue started occurring on the phone then I would recommend you uninstall that application, power the phone off and on and then check the sound again to see if that application was the cause of the issue.
Check your other apps as well, if one of your apps just updated then it could be an application that you have had for a while and has worked fine up until now but the update for that application could be causing it to not play nice with the software on the phone and could be the root of problem with the sound not working properly.
Backup and reset
If this problem is software related then saving all of your important information to a location other than your phone, like to a computer, uploading it to online storage, or transferring it to a memory card and then performing a hard reset can be the best way to solve software related issues. A hard reset will erase everything that has been added to the phone and will put the software back to like new condition. Thus any problematic third party applications, any glitches, corrupted files, bugs, or viruses will be wiped from the phone and the phone will think it’s brand new once again. At least new as far as software is concerned anyways.
The methods and steps used to perform a backup and reset are going to depend a lot upon what type of phone you have and what software is currently running on the unit. If you have an Android phone then How to backup and reset and Android phone could help guide you through this backup and reset process.
Just remember that a factory data reset or hard reset will erase everything from your phone so make sure to backup all your important information first. That way you won’t lose anything and after the reset you can put all of that information back onto the phone.
I do recommend that after resetting the phone that you try it for a few days as a clean install and wait before putting all of your applications back onto the phone.
Repair or replacement options
If you have reset your entire phone and still cannot hear others and this is a constant issue on the device then there is not too much more troubleshooting that the average user can do and I recommend looking into the other options available.
If your phone is less than a year old and has no visual signs of physical or liquid damage then this issue would be covered under the manufactures warranty program and I would look into filing a warranty claim.
Replace the speaker yourself
If your phone is over a year old then it is very likely that the device is out of warranty by date and a warranty claim will not be possible. If the phone is out of warranty by date or out of warranty because of liquid or physical damage then you should consider trying to fix the phone yourself. Installing a replacement speaker isn’t as difficult as you might think and replacement parts averages at around only $15.00 (USD) or less.
No point in spending 50+ dollars on a new phone and most likely having to sign another contract when you can simply spend 10-20 dollars and just fix the phone you have. That way you don’t even need to worry about transferring your information to another device. Just hop online, do some shopping, order the replacement internal speaker (sometimes referred to as an “earpiece speaker”), use your Bluetooth or hands free speakerphone while you wait for the replacement speaker to arrive, install the speaker, and your phone will be up and running again in no time.
If you choose to fix the speaker yourself, which can often be the best choice available, try to make sure to get all of the tools you will need to take apart your phone as well as instructions on how to install the replacement speaker. This will ensure that the repair process goes smoothly and done properly.
Have someone else fix it for you.
If you doubt your repair skills and don’t happen to have a handyman or handywoman around to fix it then look into local repair shops in the area who can fix it for you. This option is usually quite affordable and can be a lot less money than upgrading or filing an Insurance claim which can range from 50-300+ dollars.
Review and Conclusion
So if you are unable to hear others when using a phones earpiece and it seems like a constant issue one of the best things that you can do would be to check the phones applications, perform a full backup on the device and then a factory data reset. This will help to rule out the chance of a software glitch bug or even virus and will wipe everything from the device causing the phones software to be like it was when it was brand new.
If the reset doesn’t fix the issue then warranty is usually the best choice as it’s free, but if warranty is unavailable then repair options is a pretty good choice as well. If you are upgrade eligible and have been meaning to get that awesome new phone that just hit the market then by all means do it! You can even consider replacing the speaker on the phone and giving it to a friend or family member, donating it to charity or any of these other great ideas about what to do with an old mobile phone.
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Thank you again for reading and have a fantastic day.