Can’t connect to Wi-Fi on an android phone? Here’s the fix.

If you’re having problems connecting or staying connected to wireless internet on your Android Smartphone you’re not alone. Lucky for you there are some things you can do to get it to work correctly.

As you probably know, you’ll want to get your wireless internet connection working on your cell phone again so that you’re not using data from your wireless provider. Wi-Fi is the way to go if you have access to it. It’s usually faster and certainly more affordable. Going over your data plan on your Smartphone can start adding up pretty quickly.

In this post I will go over some tips and techniques that should get this problem resolved and you with properly working wireless internet connection again.

We are going to start with the basics first and go from there:

Importance of passwords

This sounds kind of obvious but if the wireless network whether at home or work is a secure network than its going to require a password to connect to it. Make sure that you triple check the password you entered while trying to connect to it. The password is going to be case sensitive so if you have any capital letters or special characters make sure you enter them in as capital letters. Often times you will find an option in the lower left on your phones keypad which will allow you to switch to capital letters and special characters. I can’t stress enough how often this simple mistake is made. Check that you know the correct password and check that you’re entering it in correctly. Enter it again right now as an extra precaution.

Check the name

Again another seemingly obvious thing to do, but make sure that you are trying to connect to the correct network, often times I have seen 3-4 Linksys addresses when scanning for an available network, Linksys being a very popular wireless router. In any case check and make sure that your connecting to the correct network.

Is Wi-Fi on?

Funny question but it’s a simple mistake to accidently turn off your Wi-Fi and there for have no internet. Drag the status bar at the top of the display downwards (the bar you see your battery life and signal strength on). You should be able to see whether your Wi-Fi is turned on or not. If it’s not then turn it on.

Wi-Fi will not switch on

If your Wi-Fi will not switch on for whatever reason and remains “OFF” or not available then I suggest that you take a slight detour from this guide and follow the advice listed at How to Fix an Android cell phone when its Wi-Fi won’t turn on.

If your Wi-Fi switches to the “ON” position and your cell phone just does not want to connect or stay connected to Wi-Fi then proceed with the advice listed below.

Airplane Mode

If this setting is enabled then you’re probably having more problems than just no Wi-Fi connection, but still check this setting on the phone and make sure that Airplane Mode is NOT on.

Authentication failed error message

Authentication issues are often (not always) a problem with the password. It tries to verify/authenticate the password that you are using to log into your router/network and if the password is wrong then it fails to authenticate and will show an Authentication failed error message. Following the first step in this article and triple checking the password can usually help to resolve authentication failed errors and allow you to get back on track and connected to your network once again. So quadruple check the password one more time just for good measure and make sure that it is 100% correct in every way.

I have seen however where the correct password and Wi-Fi information is entered but the cell phone keeps displaying an Authentication failed error message.

If this is the situation that you find yourself in, then try this…

Manually turn off the Wi-Fi and mobile data on your device, and then turn ON the airplane mode, while airplane mode is still active turn the Wi-Fi back on and then try to connect to the network again. Once the Wi-Fi is connected then you can turn airplane mode off. Don’t forget about the airplane mode though because if it remains on then your phone won’t receive calls or allow mobile data when you want to use it. This process sounds a little strange but this can sometimes solve this annoying authentication failed error message.

Not finding available networks

If the phone is not even locating possible Wi-Fi connections then make sure the Wi-Fi is actually working. If you have another phone or computer or any device that can see Wi-Fi connections make sure that the other devices can see and connect to it. If you have lots of connections to the Wi-Fi already then disconnect a few of them. Some wireless routers have a limit of how many devices you can connect to it. If the Wi-Fi network itself isn’t working than restart your router or modem. You shouldn’t need to press the reset button, just pull out the power cord from the router or modem, count to 15 sec, and then plug the power cable back in, wait a few minutes for the device to boot back up then try it again.

Connected to Wi-Fi network but no internet

Starting to get tricky… for this issue chances are it’s your router or modem, if you didn’t restart it in the previous step then go ahead and do so. Unplug the power cable count to 15 and plug it back in. If it’s still connecting but not using the internet then power cycle the phone itself, turn it off and then turn it back on.

Obtaining IP Address

A constant “obtaining IP address” message when trying to connect to a wireless internet is one of the most annoying Wi-Fi problems that can occur on an Android phone, or any type of smartphone for that matter, and can be a tuff issue to solve.

I don’t typically recommend downloading applications onto an Android cell phone to fix problems because they can sometimes cause more problems than they solve but… in this case certain applications can streamline the process of getting that annoying “obtaining IP address” message to stop, and help to get your Wi-Fi working properly again.

By visiting the Google Play Store and performing a search for “WiFi fix” you can find quite a few free applications that can help configure your phone. The application WiFix by mHotspot is an application that can help solve this issue and has some pretty positive reviews.

If downloading an application like WiFix doesn’t seem to help then I recommend you try using a Static IP address instead of the cell phones default DHCP setting.

Use a static IP instead of the DHCP

This is also a good fix if your phone keeps showing “obtaining IP address” as well.

  • Open the Settings (Home key (usually looks like a house) > Menu Key (typically on the bottom of the phone on the far left next to home key) > Settings).
  • Tap Wireless and networks
  • Tap Wi-Fi settings
  • Press the Menu key
  • Select Advanced options
  • Tap Use static IP
  • Now the steps from here are going to depend on the wireless internet you are using, you might need to talk to whoever manages your wireless network, or contact your ISP (Internet Service Provider). This is the company you buy your Wi-Fi from NOT your mobile phone service from. You will need to enter your Wireless Networks IP address, Gateway, Netmask, DNS 1, and DNS 2.

If you’re having problems locating the advanced Wi-Fi options on your Android smartphone then your cell phone might be running on a different Android version and the method used to access these advanced settings might vary from the method shown above.

For example if your phone is operating on Android version 4.2 Jelly Bean then to set your cell phone to use a static IP address instead of the default DHCP you would access your phones Settings > Connections > Wi-Fi > Select the Network > Modify network config > Show advanced options > IP settings > Static > Type in desired network information > Save. If you would like a detailed step by step guide with pictures then I recommend reading How to Setup a Static IP Address on Android version 4.2 Jelly Bean.

I just want to mention that you might have to explore your phones settings in order to find the advanced Wi-Fi options which allow you to setup a static IP address. The process used to setup a static IP is going to depend on what make and model of cell phone you have and what version of the Android operating system is installed and running on the device.

Wi-Fi connects then disconnects itself

I hate this issue, it can be very frustrating. You think that you have been using your home Wi-Fi and then get a message from your wireless service provider that you are going over your data plan; Very frustrating, but fixable. This is often something on the cell phone itself, if you have a power saving application or networking app, or an app that you downloaded around the same time you noticed this issue then uninstall it, power cycle the phone, and see if that helps, if it didn’t then proceed to the next step.

Mother of all Fixes

Ok, kind of a last resort but if you have tried the suggestions and tips listed above then this last step should fix the issue. You might have a software bug, glitch, or possibly even a virus on your cell phone and you’re going to need to perform a full backup and reset on the device. Don’t Panic! It’s really not as hard or troublesome as it sounds and you can make sure to save almost everything on your android phone before even doing the reset. That way you don’t lose anything and you can get your information like contacts, pictures, videos, texts, etc back again after performing the reset. If you’re not quite sure about what you might need to save or how to save it or even how to perform a reset you can read a detailed step by step guide here.

Make sure that after you do the reset you take your time and go through the phone setup correctly. Your cell phone is going to be like it was when you first got it. It’s going to think its brand new right off the shelf and one of the questions it’s probably going to ask you when setting up your phone again is whether you want to connect to a Wi-Fi, which you do. Log into your Wi-Fi connecting nice and slow making sure you enter all of the information correctly. Afterwards log into your Gmail account again, finish the setup and your Wi-Fi should now be working correctly again.


After going through these suggestions your cell phones Wi-Fi should be up and running properly again. If your Wi-Fi still isn’t working, which it should after resetting the phone, then it might not be an issue with the phone itself and might be an issue with the wireless network that you are attempting to connect to. If you’re still having issues with your Wi-Fi after trying all of the suggestions listed in this article then you might want to consider reading some of the additional tips, tricks and suggestions listed in this Advanced Wi-Fi Troubleshooting Guide. Otherwise, thank you for reading and if you have any suggestions or comments then don’t be afraid to leave them down below.

Oh, and if any of these tricks or suggestions helped you fix the Wi-Fi on your cell phone and you would like to show your appreciation then you can let me know by leaving a friendly remark in the comments section or you can show me you liked it by simply pressing the Facebook Like button, Google + button or sharing this article through any of the Social networking sites shown below.

Thanks again for reading, and make sure to enjoy the working Wi-Fi on your Android cell phone.

Have a terrific day.



Connects to Wi-Fi but no internet

I have a Samsung Exhilarate Actually it is my second one. After spending hours and hours on the phone with the CS reps at Consumer Cellular they gave up and sent me another phone. This one is having the same problem. Connects to Wi-Fi but cannot get internet or, with this one, now even register my google account to use data if I wanted to. After I turn Wi-Fi on and go to "add a google account", it goes back to the Wi-Fi screen. If I go to home screen and try to get to internet, won't do that either. Have tried everything on your site except going to factory defaults as both phones are brand new and both could not have the same defect, right? BTW, I have a Kindle Fire which works just fine on the WI-FI network. That is the only other device using Wi-Fi except a box on my TV (satellite -Direct TV) which I never useto record any of their crappy movies. I'm not even sure that uses WI-FI(unless its always on?) Can you help; I have literally spent days on this and so far 6-8 reps (manual readers) haven't figured it out! I am ready to go back to my clam shell.


This issue can be caused by a lot of things. Let’s try this…

Nice to meet you Elaine

If it is doing the same thing on both phones then chances are HIGH that it’s your password or network.

Let me ask you some questions because this issue as you know can be a hard thing to fix…

Were you able to connect to your home Wi-Fi before?

Did you do anything recently (to your network or phone) that might have bumped your phone off of Wi-Fi?

Can you connect to data at all? Like through Consumer Cellular’s data?

Because even though your Wi-Fi isn’t giving you internet you should still have data through your wireless provider. Which will allow you to setup your Google account.

But let’s look at that Wi-Fi issue, first things first I suppose.

Go into your phone and have your Samsung Exhilarate forget your network settings and then re-log into it. I know it looks like it’s connected because its showing “connected” to the network but it isn’t showing internet so it kind of doesn’t sound like it’s connected properly.

If you try and try and still cannot get internet through your Wi-Fi. Then try connecting to another network. If it connects to another network, even an open network, like a public network then we can almost rule out the phone being the issue and pin it to a network problem.

Who is your home internet provider by the way? If you are using a network key from the router/modem make sure you try all the possible passwords shown on that router/modem. VERY important, which I need to add to the article (above). Some show a password for a wireless connection and another password for a wired connection. You might see a Network Key, or Wireless Key etc. Try them BOTH. Very important.

Give that a try and toss me a message letting me know if it worked or not.

Oh and if you received a different phone and still have your original and you tried everything mentioned in this email and everything in this article (above) then BACKUP and Factory Reset one of the phones, I recommend the one that you don’t mind losing your info on, and try logging in and using your Wi-Fi as a Clean install.

Trust me you want to be using your Wi-Fi whenever possible to avoid High data usage and charges from your wireless provider.

Let me know if you need more help, this issue can be tricky.


Thank you so much for taking the time to help me.


Thank you so much for taking the time to help me. Before I got your response I went to an A T and T store and one of the clerks actually got it for me. I do not know what he did exactly, but I am grateful to you and him. You are a kind person to perform this service and I have your site bookmarked. Clearly, the most helpful I have ever seen; I used your instructions to copy my contacts to the SD card - so much better than SIM transfer as I have much more info on each contact than just mobile phone #

Thanks again

Your welcome

Your welcome Elaine

I am glad that you found a knowledgeable store representative who was able to get your android phones Wi-Fi to work correctly again.

It’s good that you have an SD card and even better that you backup your phones information to it.

DON’T FORGET to write down your Gmail account as well. That way if your phone ever gets lost or stolen you don’t lose your contacts. You just have to log back into your Google account and it will automatically sync them back to your phone. If someone takes your phone then they are going to take the phone, the SIM, and the SD card with it. So be prepared for the worse.

Again I am glad that you got your phone working properly, thank you for bookmarking the site, and if you have any other questions don’t hesitate to ask.

It was nice to meet you Elaine and don’t forget to have a fantastic day.



I dont know how following your instructions worked for me (i had already followed several solutions from other sources) BUT IT DID! Very thankful! You were very explicit and still easy to follow and understand. Home run!

Can't Connect To Wifi Even After Resetting Phone

Hello, I was wondering if you could help me with an issue. I followed the last two instructions. But, even after resetting my phone, I can't get the wifi network names or connect to it period. How do I fix that?

Phone sees network, until I enter key

My EVO 4g LTE that says my home network isnt in range, even when im sitting right next to the home router. If I make the phone "forget" the network it will show up as an available network, but once I connect it again it tells me its not in range.

That’s a strange issue

Hi Edward,

Do you have this issue when you’re not using your protective case? Is your back plate on snug? Antennas rarely have issues on smartphones since they started building them internally but some manufactures do put them in the back plate of some phones. So if your back plate is loose or removed it could lose its antenna and loses its connection. But that’s pretty rare so just check it to make sure.

Do you have any issues with other devices not staying connected? Could it be a problem with your routers signal strength? Have you tried all the troubleshooting mentioned above? That’s a pretty uncommon issue my friend. Is your HTC EVO having any other types of connection issues that you can think of?

Definitely try it without a case and see if that helps any as well as all the troubleshooting mentioned above. Does it only do it at home or everywhere on every wireless network? If it’s everywhere and you have already tried backing up and resetting your phone then there’s a chance it’s a hardware issue (extremely rare). If its hardware that’s causing the problem then locating a replacement might be the next step.

I'm also having issues where WiFi connection says 'out of range'

I have a Samsung Galaxy Victory 4G LTE running Jellybean 4.1.2. with Virgin Mobile as my cell service provider. It's about 2 months or so old.

My network is based on a Linksys (Cisco) EA6500 router (the top one in that series) that supplies both 2.5 GHz and 5 GHz Wi-Fi. My Internet is thru Comcast. I still have their modem/router/Wi-Fi unit but it's only connected to my home land-line telephone. I use a 3 way splitter at the main line coming in. One branch goes to a Motorola SURFboard SB6141 DOCSIS 3.0 cable modem which is what feeds the EA 6500 router and my home network. Another branch from the splitter goes to the Comcast modem that only connects my land-line and the last (third) branch feeds the cable box/TV.

When the Wi-Fi drops out, I can hold the phone right next to the routers and it's still "Not in Range". I have the maximum signal strength from all three Wi-Fi networks. On my desktop I have several Wi-Fi signal monitoring and scanning programs. Referencing the logs when the error occurs shows no drop-outs, signal degradation, traffic jams, or other anomalies from the Wi-Fi signals. In usage, I have no problems picking up my Wi-Fi anywhere in my house or outside anywhere on my property. I can access my network even from a neighbor's house that's a block away. My Wi-Fi comes through just fine in my workshop which as a motorcycle shop is full of metal shelving and parts plus all the large pieces of shop equipment, motorcycles, parts, etc. Other than Norton Mobile Security, a better music player, a couple games and Audible Audio reader, I haven't installed any other apps. I haven't had any physical phone mishaps.

Typically, I can pick up between 10 and 15 Wi-Fi networks from around the neighborhood most all of which are strong signals. When the 'Out of Range' thing happens, none of these show up at all. The only ones in the list are the three networks I programmed in.

The 'Out of Range' occurrence is totally random. The Wi-Fi will be at max strength and everything is working fine. I can set the phone down for a little bit and when I pick it up again the Wi-Fi icon at the top of the display is gone and the 3G network icon is on so I know it's using the phone company's data plan. When I go into 'Settings' the Wi-Fi icon in shows it's on. The slide switch icon is set to 'ON'. There is no active Wi-Fi connection even though everything appears to be on. The icon at the very top of the display window is gone but the same icon that's visible by sliding the display down like a window shade shows it's still on as it's green. It contrasts very sharply against the Blue Tooth icon next to it so there's no doubt it's on and Blue Tooth is off. Again, even though those indicate Wi-Fi is enabled, checking what networks are available, only my three networks appear in the list and all of them show "Out of Range". None of the other networks around me show at all. I have tried programming in only one network by itself just to see if it made any difference, but it didn't. When Wi-Fi goes away like that when I select "Scan for Networks' it will just run and run never finding anything.

Sometimes I have to power down the phone and restart it to restore Wi-Fi. Other times I have to turn Wi-Fi on and off several times and it may start working again. I can't reproduce the problem at will meaning there's nothing I do that has the loss of Wi-Fi as a result. It's not time of day or operating time related. It has been doing it more frequently it seems. It was maybe once every couple of days and within a week is now doing it several times a day. There are no other issues with using the phone for anything else. I have no problems with getting on Internet, surfing, texting, calling, or anything else.

I'm starting to suspect the phone but I really don't have enough experience with smart phones to feel certain this is what's happening. What do you think and can you recommend anything else?

Fixing a Wi-Fi when it’s showing “Not in range”

Hi Jim,

Before we get into solving the “Out of Range” issue on your Samsung Victory I would like to complement you on such a well thought out and descriptive explanation of your issue. It is extremely helpful when trying to diagnose the problem on a phone to have as much information as possible. So thank you.

You provided your phones make and model, its software, your wireless provider, phones age, app situation, network info, including your service and router info, other networks, signal strength, a description of the settings on the phone. Just a beautiful comment, so thanks again.

Ok let’s see if we can’t solve this problem…

I agree that the problem seems to be isolated to your phone and not a problem with your networks.

My first thought is a possible hardware issue because you mentioned that when this randomly happens you will access the Wi-Fi networks to see what networks are available and it will show three networks but all three networks are showing “Not in range” or “Out of range”. These three networks that are showing up are, like you said, the secured networks that you setup and programmed onto your phone which the cell phone can sign into automatically when they are in range. They are in the phones memory and when it’s scanning it’s not actually seeing the network as its reading “Not in range”. So in essence the Wi-Fi isn’t reading any networks at all and it’s totally not working, which could point to a hardware issue such as a loose flex cable that attaches the Wi-Fi antenna to the phone.

Here are some things that might debunk my hardware hypothesis… “Sometimes I have to power down the phone and restart it to restore Wi-Fi” – unless you shook the phone and the flex cable went into the proper position when powering your cell phone off and on then the act of power cycling the phone and it actually fixing the problem would point to a software issue as opposed to a hardware one.

Turning the Wi-Fi off and on to fix the problem would also point more towards a software issue.

You didn’t mention in your comment about whether or not you had tried a Factory Data Reset on the device yet…

Here is what I recommend…

Try GENTLY shaking the phone to see if the Wi-Fi will turn off and on. If it’s a loose flex cable (which I still think it might be) then shaking the phone GENTLY can cause the cable to come out of the proper position and you would know it was a hardware problem. Just be careful! Don’t let your cell phone slip out of your hand and fall to the floor and break, and definitely don’t hit it against something. Avoid any physical damage at all cost.

If you try this and can’t really tell a difference, or cannot duplicate the issue with this method then for good measure I would do a full backup on your phone and then perform a factory data reset. If somehow there is a software bug, glitch, virus, etc that snuck onto the phone then a reset will wipe out that issue and set the phone to like new condition again. This could help determine whether it is a software issue or not.

If you reset the phone and it continues to randomly lose Wi-Fi signal then since your phone is less than a year old (only 2 months old from your description) then this issue would be covered under warranty and you should certainly look into filing a warranty claim on your cell phone as it is likely defective.

I hope that helps Jim.

If you need to backup your phone to perform the factory data reset then checkout some of the guides and articles listed on the site. You can find many such posts under the Content and Learn tabs at the top of this website. I too try to be specific as possible when explaining how to do things with a cell phone, and I think some of those articles can certainly help you as you troubleshoot your phone.

These things can sometimes seem overwhelming but if you have any more questions or would like to know how to do something specific on your Android phone then don’t be afraid to come back to my site and ask.

follow up

Thanks for the kind words! I'm a retired industrial electronics tech and ran a motorcycle business so I get the importance of a problem described and put in context. Mind reading isn't part of the technicians 'toolbox'.

To date, after a reset, the loss of network with 'out of range' error happens a minimum of twice a day. In addition, there have been random lockups ranging from the phone being frozen like a locked computer. Sometimes I can get the restart/turn off menu but the "OK" is locked. I have to hard restart by holding down the power button. It has locked up in mid-sentence several times while listening to an audio book. It never comes out of the locked up state and it seems independent of the wifi problem in that the network connection icon is still present. Everything being frozen keeps me from investigating any deeper.

Overall, I think it's my phone itself in my case. Performance is definitely trending downward. I haven't contacted V. Mobile Tech support yet. I haven't had the best luck with anybody's product customer support. I had really hoped the shake test would have shown something.

If they tell me anything of note I'll post back.

new phone, problem solved

It apparently was an issue with my phone. Virgin replaced it with the identical model about a week after my last post. It has lost WiFi maybe twice in all that time. That was usually after returning from the far perimeter of my yard back into range of my router's WiFi. Otherwise I have had no more problems with it showing Out of range. Even actually going out of range and then back in, except for those couple of times, reconnects fine.

Thank you very much Jim

Thank you Jim for taking the time to come back to the site and post another follow up! I really appreciate the gesture as most people wouldn’t even remember much less take the time to come back to the site and post another reply. You’re an awesome person and I am very happy that you were able to get a replacement that is working properly.

I hope it performs perfectly for you until the times comes when you choose to upgrade to the newest, latest and greatest device available at that time. Thanks again Jim and I hope you have a spectacular day my friend.

same goes with my phone.

same goes with my phone. it still can be connected to other wifi. after reset, the signal appear then when try to connect it gone again.

Wi-Fi Disappears or Not in Range – IMPORTANT UPDATE

I have been getting a lot of comments and emails from my readers who seem to be having issues connecting or staying connected with their Wi-Fi even after trying to setup a Static IP address and sometimes even after performing a full Factory Data Reset on their smartphone.

Some common issues that people have been asking about are:

  • Wi-Fi issues after upgrading their phone.
  • Receiving an “Out of range” or “Not in range” error message when trying to connect to Wi-Fi.
  • Network SSID (Network names) are not appearing or disappearing.
  • Smartphone connects to some wireless networks but not others…

After thinking about these issues for a while it occurred to me that the issues listed above are most often the result of something on the phone causing problems (which this article covers) BUT could also be a problem with the wireless network that you are attempting to connect to as well. As such I have written an additional Wi-Fi Advanced Troubleshooting guide that addresses the possibility of an improperly configured wireless network and offers some advice on troubleshooting the network itself as opposed to simply troubleshooting the phone.

If you are experiencing any of those issues, or are still having problems connecting or staying connected to your Wi-Fi after having tried ALL of the troubleshooting mentioned in the guide above then I recommend that you take a look at the Advanced Wi-Fi Troubleshooting guide now mentioned at the end of this article as well as linked to in this comment.

That worked for me

Try to put airplane mode off then on...

Worked for me with same problem.

Galaxy S3 connects to home wifi but can not browse internet

I have a Samsung Galaxy S3 and no matter what I do (firmware update on router, reset router AND phone to factory defaults, Replaced Router (which was actually only 3 weeks old to begin with) None of this helps. It is only my home network that I see the issue with. I am at wits end and do not know what else to do besides pay for a phone upgrade and hope to god that I can connect with a diff phone.. Please help if possible! I have called Samsung, AT&T, Comcast, everyone I can. Nobody has any idea.

This issue can be extremely frustrating

Hi Dave,

I know of that issue and it can be a tuff one to fix. Sometimes it can be so aggravating you reach the point of wanting to pull your own hair out after having thrown your phone against the wall shattering it into a thousand pieces. The S3 is a good phone though, so don’t throw it. I convinced a family member to get that phone when it first came out and I just got the S4 they are good phones.

So let me see if I can lend a hand and help get your Galaxy S3 connecting correctly again. Has the phone ever worked properly or has it done this since you got it? It sounds like from what you said the phone is connecting to your home network but not getting internet. It doesn’t sound like a malfunction on your S3 per say, especially if your phone works fine on other wireless networks. It sounds like it’s just an error with the internet connection probably a bad connection with the router itself.

Wi-Fi or internet issues on a smartphone are tuff to fix, and finding a person to help you fix it can be frustrating as well. AT&T will send you to your internet provider who will tell you to call your wireless carrier who will refer you to Samsung who will refer you back to your home internet provider who might tell you to contact the routers manufacture RAWR. After hours on the phone with no progress you can be one unhappy camper.

Thank you for providing the information on what you have done so far though because it helps get down to the issue.

The first thing I recommend is that you make sure your using the right pass code to connect to your router. I know it’s connected already to a certain degree but here me out. Some routers have 2 different passwords to connect to it properly. I touched briefly about this when helping Elaine (another reader having network issues *shown above*). If it shows multiple options like a Network Key, or Wireless Key try them all to make sure it’s connected properly; this is very important.

You reset your phone and your phone works with other networks so you can almost rule out the chance of it being a phone issue. Unless you’re getting a phone upgrade for FREE I don’t recommend that option. If you do then get the Galaxy S 4, it’s awesome.

Have you tried connecting to your router with a laptop or better yet another smartphone? That can help narrow things down a bit as well. If it doesn’t connect correctly on another smartphones then it’s a problem with the password or router itself. Do you have a custom password that you set yourself? If so make sure its 100% correct.

Make sure that when you reset the passwords that you have your phone forget the original connection or obviously it’s not going to work properly.

I hope that helps a little. Sorry I cannot be of more help, most of what I can recommend to try is in the article above. It sounds like an issue with the password(s) and the phone and the router not having a strong enough or proper handshake. I don’t think a new phone will fix it though. It doesn’t sound like an issue with your phone, so don’t spend money on an insurance claim or pay for an upgrade to get another phone.

Good Luck my friend. If that helps or if you have any questions then come back and let me know.

Galaxy s3 not connecting to internet after up grade

I had the problem of non connection after I was forced to upgrade to the latest os. After trying everything including: soft reset , changing passwords and even a hard reset, with nothing working. I then was told to go into " Location Services" and eliminate all the green arrows and try to connect again. Well, what a load off my mind... the internet was up and running better than before. It may not work for everyone but it worked great for me.
Good luck

Same problem with my Galaxy

Same problem with my Galaxy Grand Prime. I changed the router channel without success then tried location services. Seems OK now but I can't understand why.

But the problem is solved so thanks.

Hi, i have sony xperia tipo

Hi, i have sony xperia tipo and when i am home and trying to conect on wi fi i says obtaining IP adress and authentication problem a i cant conect plese help..and in my wi fi advance settings there istn a Use static IP.. please help

Fixing an obtaining IP address problem

Hi Ivan,

After reading your comment I felt that my original article was lacking a bit on how to try and fix the dreaded, and annoying, “obtaining IP address” problem as well as how to setup a static IP address for phones running on the 4.0 Ice Cream Sandwich and 4.2 Jelly Bean etc. so I wrote How to Setup a Static IP Address on Android version 4.2 Jelly Bean.

I know you said you have the Sony Xperia Tipo, which at the moment is likely operating on the 4.0 Ice Cream Sandwich software, but that article might help you locate and setup a Static IP on your Xperia phone. Don’t forget to re-read the article as well. I added more information that should help in resolving the Wi-Fi issue that you are experiencing. Thanks again for reading, I hope this helps.

Have a Fantastic day.

My Nexus 7 won't connect to the internet!!

Whenever I try to connect to the wi-fi on my Nexus 7 its says authenticating... Authentication failed and it won't connect. I have tried almost everything please help.

How to fix Authentication failed error messages

Hi Theo,

Authentication failed… I didn’t talk about that error much in my original article thank you for bringing it up. I went back and added a section to the article about a little trick that can sometimes get this problem resolved fairly quickly.

In a nutshell, if you’re getting an Authentication failed error message I suggest that you…

Turn off Wi-Fi > Turn on Airplane mode > Turn Wi-Fi back on > attempt to reconnect to the wireless network > and then Turn airplane mode off. For more detailed information you can go back and re-read the updated section of the article titled “Authentication failed error message”. If you still have authentication issues then make sure to follow the other steps of troubleshooting mentioned in the guide above.

Thanks for reading Theo, have a fantastic day.

wifi connect problem

Thank you so much for posting your "how to's". If only I would have been smart enough to look on the Internet before going over my data plan not once but twice..ouch! I had to go into my local AT&T store and he said he fixed the problem but apparently not because two days later I received a data warning. Ugh! I had mostly been home so I knew even though my phone showed using wifi it clearly was not. I followed your very easy steps and it's now corrected. I've bookmarked your page and shared with others. Thank you again!

Please help me to help you

Hi Soos,

Can you be a little more specific my friend? The Samsung Galaxy S 3 is a good phone. What does the phone seem to be doing when it tries to connect to the Wi-Fi? Make sure to try all the suggestions in this article in order to get your phone up and running properly again.

If you have any questions then don’t hesitate to ask but remember to be as specific as possible, I can’t help fix the issue if I don’t know exactly what the issue is.

Thanks for visiting the site Soos. I hope to hear back from you soon.


thanks for replying :)
i tried all the suggestions in this article .. but nothing change :(
my galaxy s3 find my home WI-fi ..tell me to put the password (check dozens of time that it's right) .. then doesn't connect to it .. it just says remembered under my home wi-fi network :(
i have another phone (galaxy pocket) and it's connecting just fine :)
what can i do ??

Hello again my friend

Thanks for coming back Soos.

You have told the phone to forget your Home Wi-Fi address and information and have tried to log into it from the very beginning right? Not simply changing the password but also scanning for the wireless network, finding it, logging onto it, etc? Sometimes when a phone remembers a network it remembers an incorrect password for that network and can cause problems.

You have tried other devices which seem to work so it would appear to be isolated to your phone… Is it only your home Wi-Fi that has issues or does the problematic device have problems connecting to any wireless network?

If you have tried all the suggestions in this article, have performed a factory data reset already and the phone still won’t connect to any type of Wi-Fi then there is not much more that you can do and you should contact your wireless service provider or manufacturer for repair/replacement options.

Thanks again for taking the time to come back and leave a second comment Soos.

I have a similar problem...

Hi James,
I seem to have a problem similar to Soos'...
I have password-protected WiFi set up in my home. My laptop connects to it without a glitch. My Samsung Galaxy S3 4G recognizes that the wifi is available, allows me to type in the password, remembers the connection... But does not ever actually connect to it. It does, however, connect to other wifi networks (my university, my work, my parents'...).
On the list of available wifis it says my home wifi is "protected,saved/remembered" (my phone isn't set up in English but I assume it translates to "saved" in English). When I click on it it gives three options "Cancel / Forget / Connect", when I click on "connect" the push window disappears... and nothing happens.
I've tried the solutions on your page, I've also done the "#0011#" thing and made sure "check for internet service" isn't checked.
I also tried the WPS thing in which I pushed the button on my modem/router, but got an error. Also, I have of course turned my phone off, removed the battery, turned my router off and the normal procedures.
What more could I do?

Trying to get your smartphone to connect to your home Wi-Fi

Hi DaveP,

From your very well written description the point that stood out to me was that your Samsung Galaxy S3 is able to connect to other Wi-Fi networks without a problem. This leads me to believe that your home network may need a bit of tinkering in order to allow your Galaxy S3 to connect to it properly (even though your home network is allowing your laptop to connect just fine).

Make sure to take a quick glance at the article above and then visit that “Advanced Wi-Fi troubleshooting guide” mentioned in that article. Make sure to also review ALL of the comments left by other readers on both this guide and that advanced troubleshooting guide. There are many comments posted by other individuals with similar issues and you are likely to find the advice already available in these comments helpful in fixing your Wi-Fi connection.

Wi-Fi issues can be one of the most frustrating things to try and fix on any type of smartphone and once you have run out of things to try you may end up needing to do what Soos ended up doing… looking into possible repair or replacement options.

If you follow the advice available and listed on these two guides and in the comment sections of both of these articles I have a really good feeling that you will be able to resolve your issue and get your cell phone to connect to your home Wi-Fi and work like it’s supposed to. Let me know one way or the other Dave. I look forward to hearing from you.

Same issue. Saved home wifi wont connect

I'm having the same problem as Dave and it just happened recently after six months of no problems at all with the same wifi, router, etc. Out of the blue my phone will no longer connect. I've done the WPS push, restart, data reset, computer reset also to no avail. Then it will suddenly work for a few minutes then stop. Now I can't even reset my phone because I don't have wifi to connect to. So frustrating!

My s3 can find networks, but...

My s3 can find networks, but every time I try to connect, the phone simply ignores me. It does not acknowledge in any way that I hit "connect." It was working just fine a few days ago.


i tried this and it doesn't work either :(
any way .. thanks again :)
I'll send it to a service provider to repair the problem ...

Sometimes that’s all you can do.

You’re welcome Soos,

Sometimes issues with phones can’t be fixed on our end and contacting your service provider can be the only option available. They should be able to get your phone repaired or replaced though as this is considered a warrantable issue.

Good luck my friend, and thanks again for visiting the site and commenting.

pantech burst 4g lte

I connect to wifi and it says it is connecting, but the bars at the top still remain with the circle and the slant in it. It doesn't connect to anything and it changes from coneected to disconnected.

My phone chooses to use data over wifi when I am connected now

I have a Samsung Galaxy S2 Skyrocket. My phone will connect to wifi, but it will be overridden by my data connection. By this I mean if I have my data and wifi on at the same time it will use my data instead of using the wifi like normal. I should be able to keep both on and have my internet service pulled through wifi and not data when I am home. I can turn my data off and then it will use my wifi but I shouldn't have to do this. I don't know what caused this problem all of the sudden. Please help!

That is an odd problem

Hey Shelby,

That is an odd problem; I know it is not a common issue for the Skyrocket. If your phone is connected to Wi-Fi double check to make sure that the internet is working on the network you are connected to. A wireless connection doesn’t always mean an internet connection as well. I know that you have turned off your cellular data and the Wi-Fi allows you to pull internet through your home internet but you might also want to use another device just to make sure that the internet on your home Wi-Fi network is working properly.

You’re completely right though. You shouldn’t have to turn off your cellular data to use the data through your home internet the phone should do this automatically as soon as it establishes a Wi-Fi connection.

I have heard of an issue similar to the one you described where a certain software update had a bug and when the phone timed out and went to its sleep mode from inactivity the phone was programmed to turn off the Wi-Fi to conserve battery life, but it didn’t force close third party applications that would run ads and it didn’t prevent the use of data so the data would switch from the Wi-Fi to the cellular data and people would get a data warning message or a huge fee on their monthly phone bill for data overage charges. Needless to say the issue was patched fairly quickly and a software update with the patch/fix was released to fix this issue.

I have not heard of any updates with this bug lately but if you have recently updated your Samsung Galaxy S2 Skyrockets firmware/software then that could be the cause of this issue. If you have not updated your Samsung Skyrocket recently it might also be the solution. Check your Android version and make sure that your running on the Android 4.1.2 Jelly Bean. If your phone says that it is still running on the Android version 2.3.5 (Gingerbread) then upgrade your phone and chances are it will make it run smother, faster, more efficient, add more functionality, and best of all it will probably fix this annoying Wi-Fi issue that you are experiencing. If you do need to update to the Jelly Bean then this Samsung Skyrocket upgrade guide on Samsungs website will walk you through the upgrade process step by step. I recommend that you always backup your phone before performing an upgrade just in case.

One other thing that you might want to take a look at is the applications that you have downloaded onto your phone. Especially power saving applications that like to turn off certain features of your phone to save power, features like Wi-Fi.

I hope that helps Shelby. If you have any questions don’t hesitate to ask, and thank you for being specific with your comment/question. You let me know exactly what the problem is and what phone you were having the problem on. It helps me a lot. In any case, thanks for reading and enjoy that Galaxy S II Skyrocket my friend. When it’s time to upgrade I recommend looking into the Galaxy Notes or the S4. I have the S4 and I LOVE it.

I am using a Samsung s7562

I'm using a Samsung s7562

WiFi says obtaining IP address then authenticating then incorrect password even though my password is correct.

I really don't know what to do.

Issues with the password

Hi Swati,

It sounds like there is a problem with the password to me. Make sure to READ and DO everything listed in the article above as well as the suggestions in the comments. Make sure to check for other connection keys/passwords on your wireless router/modem. As mentioned in one of the comments a wireless modem/router may have multiple connection methods. It might have a Network key AND Wireless Key or other method that needs to be used in order to connect your Samsung to your Wi-Fi correctly.

Wi-Fi issues can be hard to fix and the issue that you are describing sounds like your network doesn’t like the password that you are using to try and access it. Does this happen on all other wireless networks that you have tried to connect to? Because if it doesn’t, and I’m feeling this might be the case, then chances are high that it’s the “password” that you are using to connect to your Wi-Fi that is the culprit.

Inspect your modem/router and make sure that there are no additional connection methods or keys to use to connect to your Wireless Internet. Can other phones connect to the network? Can other wireless devices? If you set a custom password then make sure that another device can also connect to the network. If you have tried EVERYTHING listed in the article above and followed the posts in the comments section as well, then I suggest that you contact your ISP (Internet Service Provider) and see if the password for your network was changed or modified on their end. They might just need to provide you with updated information for your Wi-Fi device.

Good luck my friend, thanks for visiting the site, and have yourself a wonderful day.

Hi...... I am using a samsung duos

Hi...... I am using a Samsung duos GT19082, can you please help me to connect with wifi and kindly let me know what is network ssid and how to connect with this?

I would be more than happy to assist you

Hi soujanya leeno,

The SSID (Service Set Identifier) is the technical term for a Wireless Network Name. So if you go into the available Wi-Fi Networks on your Samsung Galaxy Grand Duos (GT-19082) all the networks shown will be the SSIDs of the available networks. So for example if you were in a McDonalds and were to open your Wi-Fi networks, your phone would scan for available networks, and then you might see an SSID (aka network name) that says “McDonald's FREE WiFi”.

As far as helping you with your phones Wi-Fi I would be more than happy to assist you. I tried to include most Wi-Fi issues and how they can be resolved in the article above. So make sure that you re-read the entire article and make sure not to skip any steps. If you follow ALL of the steps in this article then your phones Wi-Fi should be up and running in no time.

If you continue to have issues then you can leave another comment with your exact problem making sure to include as much information and detail as you can in order to help me help you with your problem. Otherwise, read the troubleshooting above and DO THE THINGS mentioned in the article and it should help to get you on the right track.

I am using college wifi only…

I am using college wifi. Only my phone does not connect. All other phones (even Samsung) get connected.

It seems that my phone has stored the wrong password for that wifi and even if I write the correct password it considers it wrong... I tried to reset but same thing happened! I really don’t know what to. It is really frustrating when I see everyone is using wifi and I am unable to use it... Please help.

Check that password

Hi Hearty,

Sorry to hear about your Wi-Fi issue. That can be quite frustrating. As you said, an Android phone will save Wi-Fi passwords so that you won’t have to type it in every time you want to connect but if you open your available networks and press and hold down on the network that has the wrong password then an option will pop up which will allow you to “Forget network”. This will erase the information about that network that is saved to your phone and the next time you scan for the network and try to log into the network it will be as if you’re logging into it for the first time.

Take your time when typing in the password, you might be surprised how often a wrong password is entered and of course the Wi-Fi issues that follow. Passwords are one of the most important pieces to solving Wi-Fi issues so check and then recheck your password because it is usually the culprit and if other phones seem to connect to the Wi-Fi properly then the network itself isn’t at fault for the issue.

A factory reset would have certainly reset the network information and allowed you to reset the password associated with that network. Performing the reset should have also corrected any software issues that might have caused a problem with your Wi-Fi so this points to the password as well. Check that password and make sure that the password you are using is the correct one otherwise you can contact the network administrator for your schools wireless internet and he should be able to get your device connected in a matter of minutes.

Good luck my friend, triple check that password, and if your network admin assists you with the connection come back and let us know what the exact issue was just in case another person has the same problem. It sounds like a password problem though so check it, check it, and check it.

WIFI problem

I have LG L4 II when i try to connect to my wifi at home it connect for a few minutes and then lose connection but not just the phone the entire wireless is losing connection not even my tablet or my laptop can connect, but i have connection on the wired pc. Then i have to restart the router and i get the connection working again. I don't have the problem with the wifi when the other devices are connected but when i connect the LG L4 i lose connection. What is the problem and how can i fix it?

That’s not too common… it sounds like a problem with the router

Hi Alokin,

From what you described it sounds like more of a problem with the router itself. I’m not sure what type of router you have but some routers have a limit as to how many devices can connect to them and I have seen where some routers have issues assigning IP addresses properly, and if the router tries to assign the same IP address to multiple devices then these types of problems might happen. Since restarting the router seems to fix it I would say it’s a router problem.

I recommend contacting the manufacture of the router and asking if there is a configuration setting that might be causing this to happen. Since you have your PC connected by wire (most likely an Ethernet connection) the manufacture of the router can tell you how to access the router and configure it properly. Sometimes it’s as easy as opening internet explorer, typing in, signing into the router, changing a few settings, logging out and being good to go. So contact your ISP (internet service provider) or router manufacturer as they might have the best solution for this problem.

Connects to Wifi but cannot use Internet

Hi, my phone has recently had this problem. It connects to the local free Wifi and works for about ten minutes then decides to stop working. I tried for getting all other devices and restarting my phone. This is irritating lol please help me. I have a DROID RAZR MAX by the way :) Thank you!

Hum… That is a little odd.

So there is no problem connecting to the free, local, and I am assuming non password protected Wi-Fi and once connected there are no problems using the internet from that Wi-Fi BUT after some time on the Wi-Fi (about 10 minutes) the phone will disconnect from the Wi-Fi (on its own) and start using data from your Wireless Provider again instead of the free Wi-Fi… I can see how that would be an annoying issue.

What makes the issue so odd is that your phone is connecting to the Wi-Fi and staying connected for a fair amount of time before disconnecting. Usually if a phone is going to disconnect from Wi-Fi it happens rather quickly and won’t often stay connected very long. Not as long as 10 minutes anyways.

A few things come to mind as possible causes.

The first and most likely cause being a power saving feature/application on the phone. I mentioned this briefly in the guide above but some power saving settings, features, and especially power saving applications like to help save your battery life by turning off features which like to use power. Features like other application, GPS, and you guessed it Wi-Fi.

In fact Wi-Fi is one of the biggest features it likes to look for because Wi-Fi is often left on but continues to scan for networks even as you’re out and about. This is a great feature because when you get home your phone can automatically connect to your Wi-Fi and use its data instead of your Wireless provider’s data and you won’t have to worry about any data overage charges. But when you leave your home your Wi-Fi will be on and continuously scanning for new networks. So if you walk into a local coffee shop or McDonalds then your phone will find that free Wi-Fi and it will be available to connect to should you choose.

To make a long story short as your phone is scanning its using battery power to do so and the application tries to save your battery by turning the Wi-Fi off. So if you have a power saving application (or feature) turn it off and see if the Wi-Fi continues to disconnect because this is most likely the cause of the problem.

I have not seen a “timed Wi-Fi” yet… but to avoid loitering I wouldn’t put it past a business to implement such a feature on their wireless network. Does this happen at many free Wi-Fi hubs or just one specific one? Try your phone in some different local businesses/locations and see if it seems to be specific to that one location or if it doesn’t matter what Wi-Fi you connect to. If it’s just that one location then it will be that Wi-Fi network that is the issue and won’t have anything to do with your phone and might be completely outside of your control, short of talking to the person that manages that network.

The last thing that popped into my mind as I was reading your issue was a possible bug or software glitch that’s bumping your RAZR off the Wi-Fi maybe even a bad app (power related or not).

If you continue to have issues with your Wi-Fi disconnecting then I am going to refer you back to the last step in the article which is to fully backup your phone and perform a factory data reset. This will wipe everything from the phone and fix any software bugs/glitches/viruses/etc.  

I hope this helps Joseph, if you have any other questions then don’t hesitate to ask.

I’m glad that it helped

Thank you ZLFS for taking the time to leave such a kind comment. I really appreciate it, and I am glad that using a static IP instead of the default DHCP worked for your phone and helped it connect and stay connected to the Wi-Fi. Thanks again for leaving such a nice comment and thank you for visiting my site.


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