How to fix your Smartphone if the Camera shows a Black Screen

Having problems taking pictures with your Smartphone? When you click on your camera to take a picture do you only get a black screen? This isn’t a very common issue for Smartphones but it sure can be troublesome. Usually when this happens the phone won’t be able to take a picture or record a video at all. This article will go over some of the possible causes as well as some possible solutions on how to try and get a smartphones camera to start working properly again.

Cameras showing a black screen can be hard to fix

This issue can be a hard thing to fix and get working properly again. If the issue is software related than chances are a lot better that you might be able to fix it. I just want to stress that this can be a pretty bad malfunction and there’s probably only about a 50% chance of actually fixing this problem.

Power cycle your phone

Simply power your phone off for 10 seconds and then power it back on and check your camera, if you haven’t already done this already. This is referred to as a soft reset and this simple trick can fix minor software related issues.

Battery pull

Pulling out the battery of a phone when it is powered on is another type of soft reset that can get a phone to start working properly again. This causes no loss of data. This option is not available on all phones, and is only an option on phones with removable batteries. If your battery is built in and the phone is not designed to remove the battery then skip this step and proceed by checking your applications.

Remove any third party camera apps

Start out by uninstalling any third party camera applications that you have downloaded to the phone. The phone might have received an update for its software and the developer of the app might not have had the chance to update their app yet.

Start uninstalling other applications

If you have removed any third party camera apps or if you don’t have or use any of these types of apps then try to think about the last app that you downloaded or an app you might have updated or downloaded around the time that this issue started to occur and go ahead and uninstall it.

A bad app can be the culprit of this issue so continue through your applications removing the most recently downloaded or updated applications first. After uninstalling an application open your camera and see if the phone is still displaying a black screen.

Soft reset

Soft reset the phone once more after uninstalling your applications, by powering the phone off, preferably by removing the battery, counting to 10, and then reinsert the battery and powering the phone back on.

Hard reset

If you have cleaned up all of your applications and your phone is still showing a black screen instead of the camera screen then what you’re going to want to do is perform a full backup on your phone, saving all your important information and then perform a full reset on the device erasing all data from the phone. If it’s a software bug, glitch, virus etc than wiping the phone should fix the issue. If you have a Smartphone running on the Android operating system and need help backing up your device and performing a factory data reset then you might want to read this guide on how to backup and reset an Android phone.

Hardware issue

If the camera is still showing a black screen after performing a hard reset chances are that this issue is hardware related meaning the actual camera piece is malfunctioning on the phone.

Disclaimer: Use caution before attempting this next suggestion, you don’t want to physically break the phone accidently; it will void the phones warranty.

I know of instances where the actual camera on the phone can become dislodged and of course cause it to malfunction. By taking the battery out of your phone (if possible) and making sure the phone is powered off and then applying pressure to the actual camera lens itself, firm pressure but be careful you don’t want to break your phones screen or anything else on the device, it can pop the camera lens back into place and fix the issue.

Again use this step with caution as you do not want to cause any damage to your device and this step is not guaranteed to work in all circumstance.

Review your other options

If accessing the camera still takes you to a black screen or your phone still won’t allow you to take a picture or record a video than you might need to look into other options. For a list of additional suggestions or tips you can read I can’t fix my phone, now what should I do.

If your camera starts working again but the pictures are blurry, or if the original issue was that the phones camera was taking blurry pictures and then started showing a black screen then the lens in your camera is probably damaged or broken. Read the article mentioned above about alternate options. It mentions warranty, which might be your best bet if you don’t have any liquid or physical damage and you have had the phone for less than a year, you can also look into taking it into a repair shop to see if they can swap out the parts.

Hopefully it was just a software bug and the reset fixed it, if so enjoy your working phone if not look into warranty, repair, insurance, or some of the other replacement options listed in the article mentioned above.

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9 Comments

Smartphone rear/ back camera issue

Dear Sir,
I found your website very informative and indeed a good education.
I have recently purchased a samsung galaxy III clone, I9300 or MTK 6577, since it was an unlocked phone . The phone works great for my use, however the rear camera stopped working. I am getting a bright pink screen when turned on. Tried soft reset, but did not work. Please advise.

How to fix an Android smartphone when its camera screen is pink

Hi Suresh Kekane,

Sorry to hear that you are having issues with the camera on your Samsung Galaxy III Clone. A pink screen on your smartphone is very similar to a black screen and most of the methods used in troubleshooting that issue are the same as troubleshooting a black screen.

You already tried soft resetting your phone with a battery pull which is a good step in the right direction. After trying the soft reset I am going to recommend a step that wasn’t in the article and that is to remove the memory card or SD card from your phone (if it has a memory card), power the phone off and on (without the memory card) and see if it helps to fix the pink screen. If it does then you can put the memory card back into the phone and enjoy. If inserting the SD card causes a pink screen again then check your memory card as it or the connection between it and the phone might be damaged or malfunctioning.

Note: When you remove your memory card make sure to do it properly by un-mounting it first or powering the phone off completely before you remove it.

Camera issues can be hard to fix sometimes so if you’re still having problems after a soft reset and removing your SD card then make sure that you try all of the other suggestions mentioned in the guide above including a backup and factory data reset. If it is a software issue then a hard reset will wipe everything from the phone including any software bugs, glitches, viruses, etc. and will set the phone back to like new condition which can often fix problems like a pink black or colored display.

If it’s still having problems after the reset then it’s probably a hardware issue and you might have to look into your warranty or replacement options.

Good luck Suresh Kekane, if you have any more questions then don’t hesitate to ask.

This Article

This article helped me so much. I just got the Z998 (Android) and just recently the camera has appeared black in Snapchat and on the camera app itself. Thank you so much !

Z998 BAD CAM

I have the Z998 and the camera went bad on me while using Snapchat today as well... Not sure what this means or how to fix it. Nothing seems to be working.

micromax a111

I bought my mobile 3 months back, It fell down 2 months back twice but it dint cause any damage to the phone (just a mark on the edge) but just now from 2 days back i cant take any pics from my camera, i mean when i click i can see the pic but when i go to the gallery its showing blank thumbnail and when i did the factory reset nothing happened.. i mean the memory card dint get formatted and all the data is still present.. i dont know what to do . please suggest.

works but it happens again

I did a hard reset of my phn, camera started working, but after I restored my phn the problem is back.even if I remove my sd card there is still a black screen, and now, if I soft reset my phn, for say 10 times, then at some attempts the camera was working fine but after some time it all started again. please help, m using android 2.3, 128 mb internal storage.

THANKS A MILL

I love this article, it helped me fix my camera in just ten seconds when it took me a week to figure out I was going to be able to fix without some advice xD thnx for the help!!!!!!

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