How to fix your Smartphone if the Camera shows a Black Screen

Having problems taking pictures with your Smartphone? When you click on your camera to take a picture do you only get a black screen? This isn’t a very common issue for Smartphones but it sure can be troublesome. Usually when this happens the phone won’t be able to take a picture or record a video at all. This article will go over some of the possible causes as well as some possible solutions on how to try and get a smartphones camera to start working properly again.

Cameras showing a black screen can be hard to fix

This issue can be a hard thing to fix and get working properly again. If the issue is software related than chances are a lot better that you might be able to fix it. I just want to stress that this can be a pretty bad malfunction and there’s probably only about a 50% chance of actually fixing this problem.

Power cycle your phone

Simply power your phone off for 10 seconds and then power it back on and check your camera, if you haven’t already done this already. This is referred to as a soft reset and this simple trick can fix minor software related issues.

Battery pull

Pulling out the battery of a phone when it is powered on is another type of soft reset that can get a phone to start working properly again. This causes no loss of data. This option is not available on all phones, and is only an option on phones with removable batteries. If your battery is built in and the phone is not designed to remove the battery then skip this step and proceed by checking your applications.

Remove any third party camera apps

Start out by uninstalling any third party camera applications that you have downloaded to the phone. The phone might have received an update for its software and the developer of the app might not have had the chance to update their app yet.

Start uninstalling other applications

If you have removed any third party camera apps or if you don’t have or use any of these types of apps then try to think about the last app that you downloaded or an app you might have updated or downloaded around the time that this issue started to occur and go ahead and uninstall it.

A bad app can be the culprit of this issue so continue through your applications removing the most recently downloaded or updated applications first. After uninstalling an application open your camera and see if the phone is still displaying a black screen.

Soft reset

Soft reset the phone once more after uninstalling your applications, by powering the phone off, preferably by removing the battery, counting to 10, and then reinsert the battery and powering the phone back on.

Hard reset

If you have cleaned up all of your applications and your phone is still showing a black screen instead of the camera screen then what you’re going to want to do is perform a full backup on your phone, saving all your important information and then perform a full reset on the device erasing all data from the phone. If it’s a software bug, glitch, virus etc than wiping the phone should fix the issue. If you have a Smartphone running on the Android operating system and need help backing up your device and performing a factory data reset then you might want to read this guide on how to backup and reset an Android phone.

Hardware issue

If the camera is still showing a black screen after performing a hard reset chances are that this issue is hardware related meaning the actual camera piece is malfunctioning on the phone.

Disclaimer: Use caution before attempting this next suggestion, you don’t want to physically break the phone accidently; it will void the phones warranty.

I know of instances where the actual camera on the phone can become dislodged and of course cause it to malfunction. By taking the battery out of your phone (if possible) and making sure the phone is powered off and then applying pressure to the actual camera lens itself, firm pressure but be careful you don’t want to break your phones screen or anything else on the device, it can pop the camera lens back into place and fix the issue.

Again use this step with caution as you do not want to cause any damage to your device and this step is not guaranteed to work in all circumstance.

Review your other options

If accessing the camera still takes you to a black screen or your phone still won’t allow you to take a picture or record a video than you might need to look into other options. For a list of additional suggestions or tips you can read I can’t fix my phone, now what should I do.

If your camera starts working again but the pictures are blurry, or if the original issue was that the phones camera was taking blurry pictures and then started showing a black screen then the lens in your camera is probably damaged or broken. Read the article mentioned above about alternate options. It mentions warranty, which might be your best bet if you don’t have any liquid or physical damage and you have had the phone for less than a year, you can also look into taking it into a repair shop to see if they can swap out the parts.

Hopefully it was just a software bug and the reset fixed it, if so enjoy your working phone if not look into warranty, repair, insurance, or some of the other replacement options listed in the article mentioned above.

Tags: 

29 Comments

Smartphone rear/ back camera issue

Dear Sir,
I found your website very informative and indeed a good education.
I have recently purchased a samsung galaxy III clone, I9300 or MTK 6577, since it was an unlocked phone . The phone works great for my use, however the rear camera stopped working. I am getting a bright pink screen when turned on. Tried soft reset, but did not work. Please advise.

How to fix an Android smartphone when its camera screen is pink

Hi Suresh Kekane,

Sorry to hear that you are having issues with the camera on your Samsung Galaxy III Clone. A pink screen on your smartphone is very similar to a black screen and most of the methods used in troubleshooting that issue are the same as troubleshooting a black screen.

You already tried soft resetting your phone with a battery pull which is a good step in the right direction. After trying the soft reset I am going to recommend a step that wasn’t in the article and that is to remove the memory card or SD card from your phone (if it has a memory card), power the phone off and on (without the memory card) and see if it helps to fix the pink screen. If it does then you can put the memory card back into the phone and enjoy. If inserting the SD card causes a pink screen again then check your memory card as it or the connection between it and the phone might be damaged or malfunctioning.

Note: When you remove your memory card make sure to do it properly by un-mounting it first or powering the phone off completely before you remove it.

Camera issues can be hard to fix sometimes so if you’re still having problems after a soft reset and removing your SD card then make sure that you try all of the other suggestions mentioned in the guide above including a backup and factory data reset. If it is a software issue then a hard reset will wipe everything from the phone including any software bugs, glitches, viruses, etc. and will set the phone back to like new condition which can often fix problems like a pink black or colored display.

If it’s still having problems after the reset then it’s probably a hardware issue and you might have to look into your warranty or replacement options.

Good luck Suresh Kekane, if you have any more questions then don’t hesitate to ask.

This Article

This article helped me so much. I just got the Z998 (Android) and just recently the camera has appeared black in Snapchat and on the camera app itself. Thank you so much !

Z998 BAD CAM

I have the Z998 and the camera went bad on me while using Snapchat today as well... Not sure what this means or how to fix it. Nothing seems to be working.

micromax a111

I bought my mobile 3 months back, It fell down 2 months back twice but it dint cause any damage to the phone (just a mark on the edge) but just now from 2 days back i cant take any pics from my camera, i mean when i click i can see the pic but when i go to the gallery its showing blank thumbnail and when i did the factory reset nothing happened.. i mean the memory card dint get formatted and all the data is still present.. i dont know what to do . please suggest.

go to your nearest shop

go to your nearest shop to update the software for your mobile....

AWESOME

Well it worked, thanks alot your awesome...

works but it happens again

I did a hard reset of my phn, camera started working, but after I restored my phn the problem is back.even if I remove my sd card there is still a black screen, and now, if I soft reset my phn, for say 10 times, then at some attempts the camera was working fine but after some time it all started again. please help, m using android 2.3, 128 mb internal storage.

whoakay. whichever genius

whoakay. whichever genius wrote this page has my thanks! sorted my camera out well and truly! have to envy your cleverness!

THANKS A MILL

I love this article, it helped me fix my camera in just ten seconds when it took me a week to figure out I was going to be able to fix without some advice xD thnx for the help!!!!!!

camera

sir i bought an lg l90 dual d410 mobile....after 5 days i open a camera app and realize that horizontal black wave (only night mod 5 seconds)i did not know what is this?........ please help me..... my english is very bad....

camera not working

Hi sir .. I bought Samsung grand2 3 months before... Mobile fell down on floor . All apps are functioning but camera is not working. I view the pictures while on the camera but can't take pictures. Please help me

Sounds like a hardware issue

Hi Devi,

If your camera started having issues right after falling to the floor then chances are it’s not a software problem but an issue with its hardware. Luckily it doesn’t sound like your touch screen or display is malfunctioning BUT it does sound like your camera may have become loose or perhaps even been damaged in the fall. Make sure to refer back to the Hardware advice section mentioned in the guide as it may help as you may be able to push your camera back into place.

Just be careful not to accidently damage the phone in the process, some people are not aware of their own strength so just use caution. If you cannot seem to get your camera to work again then you might want to consider taking your cell phone into a local repair shop to see if they can pop it back into place or switch the camera out for a working one.

I hope that helps Devi. Good luck my friend, thanks for visiting the site and if you have any more questions then don’t hesitate to ask.

Samsung Galaxy S5 black screen after dropping 2 ft onto carpet

Informed sir,
Thank you for your extemely informative responses previously. My issue is that I dropped my new Samsung Galaxy S5 right after getting it. Yes... that is correct ... no cover yet. I hadn't decided which one I liked yet. my bad .... = - (
My issues is that I now have "black screen." All functions seem to be working still ... notifications, phone calls come in, but obviuosly I cannot respond since I cannot see anything. I have completed the soft reset and have taken SD card out, with no change. One thing to note is that now when I plug my phone in to my computer, no pictures or videos are there to upload any more. I believe they were there previous to the fall, but I cannot be sure of that since I have not looked in a couple weeks.
Do you believe this is just a LCD/hardware issue or do you think it could be something else or a combination?

I think your right, it sounds like your display screen went out

Hi Pam,

Sorry to hear about your S5, that stinks big time. When I got my S4 I didn’t even want to use it at all until my OtterBox defender protective case arrived (which is an awesome case if you still need a good one).

It sounds like your “black screen” is most likely a hardware issue not necessarily with the camera but with the display screen (LCD) itself as you suspected. If your phone has a lock screen then it won’t let you transfer files to a computer without first unlocking the screen. Sometimes when a display screen goes out the touch screen may still work and you may be able to still answer calls and if you have an unlock pattern then you might be able to try swiping it, by memory, and then once unlocked you can plug your cell phone into your PC for a computer backup.

I have actually been talking with another reader about a similar issue for the last few days if you would like you can read the conversation by clicking HERE.

It’s hard to say with absolute certainty what might have been affected by the drop but from your description it sounds like it might just be the screen itself and I would definitely start there first. It may have been damaged in which case a replacement would be required or it might have just come undone in which case it would just need to be plugged back in or reconnected.

I hope that helps Pam. If you have any more questions then don’t hesitate to ask.

Camera

Hi, I have a HTC clone, H801+.
A few days ago, the camera stopped working (black screen)
I followed your advice to push firmly on the lens and it worked.
After I've done that a few times the front camera stopped working. Now only the rear camera works.
In the camera application there is no longer a possibility to switch to the front camera. I've tried third party apps, same problem. Then I tried a hard reset, which did not solve the problem.
Could this be hardware related?

Definitely a hardware issue

Hello Tom,

From what you described in your very detailed and awesome comment, YES, that is a hardware related issue and there is something physically wrong with your front facing camera. It might not be too costly or too much trouble to fix though as chances are the camera has simply disconnected and it might be as easy as plugging it back into the proper place. If it was an issue with something more serious though like a cheap part that broke or perhaps low quality workmanship such as the piece coming undone and needing to be re-soldered or something else to that effect then it may be more costly.

If you have a warranty on the cell phone then you can start there, if not then you can take it apart and try to locate and fix the problem yourself or you can take it to a local repair shop and have them take a look at it. Either way it sounds like a piece of hardware is having issues and will need to be repaired or replaced.

Thanks for your reply.

Thanks for your reply.
I've tried to fix it myself but that did not work.
I consider to replace the part, do you now a webshop for spare parts for this phone?
Other problem is the phone volume; voice call is too soft. Is there a solution for this?

Thanks anyhow.

Regards,
Tom

Finding replacement parts for your HTC Clone…

Hi Tom,

Sorry to hear that you couldn’t fix it yourself. Worth a shot though.

Hum… finding a replacement camera and a replacement speaker for a standard HTC phone is one thing but finding replacement parts may be a bit of a challenge when it comes to repairing an HTC Clone. I would definitely start online and if at all possible contact the manufacture directly. Heck, if your phone is less than a year old it MIGHT be covered under warranty. And if your phone is covered under warranty the phones manufacture should be able to swap those parts out for you at no or little money out of pocket. Clones might be a little different though so I cannot say for sure.

Camera

When i open camera it gives option "can't connect to camera" i have fully reseted it but still it is showing same option.. i think it is due to other camera apps.
but i have fully reseted..

Sounds more like a hardware problem

Hi aqsa,

Although that error could be software related or “due to other camera apps”, a message that states that the phone “can’t connect to camera” might mean that the phone cannot connect to the camera, literally. Perhaps the camera itself has become disconnected or has malfunctioned and the phone cannot communicate with the actual piece of hardware. This certainly applies in your case since a hard reset didn’t seem to help fix the problem.

rear camera not working

only my front camera is working but my rear cam and led flash has stopped,when I open camera app there is no option to switch cameras

That sounds a lot like a hardware problem

Hi Ravi,

It sounds like your rear camera might be defective or it is malfunctioning as your front facing camera still works just not the back one. If you tried the advice above, especially the “Hardware issue” section, and your primary camera (usually the better of the two) is still having issues then it’s likely the camera will have to be repaired or replaced.

Hi

Hi
I've had a Samsung Galaxy S4 for 2 years now and I'm having problems with the camera facing towards you. The camera at the back of the phone is working perfectly fine however the moment i switch it to the front facing camera it doesn't work (i see a black screen).
I was wondering whether you would be able to help me
thanks

Samsung front camera shows a black screen

Hi,

Sorry to hear that your S4 is having issues. I have the Samsung Galaxy S4 myself so I can certainly put myself into your current situation. It sounds like your camera has an issue similar to Ravi (see the previous comment) in which one of your cameras works while the other does not.

Lucky your back camera is still functional which has a higher resolution of 13 megapixels as opposed to the front facing camera which is only 2 megapixels.

In your situation I am going to offer the same advice that I gave to Ravi, make sure to try all of the advice in the article above while paying extra attention to the Hardware section. I have a feeling that the front facing camera has become damaged or has malfunctioned and it will most likely need to be replaced.

my rear Cam is not working

my rear Cam is not working properly it works only when phone is under 39 *c or more but front Cam is working perfectly watch to do

Trying to fix the rear camera on your cell phone

Hi Avi,

What exactly do you mean when you say that your rear camera only works when the phone is “under 39 *c”? Is it only working at certain temperatures? Interestingly, when I Google “39 *c” I get the speed of light… 39 * the speed of light = 11 691 905 862 m / s. I have a feeling that your phone is traveling at a speed under the speed of light but I don’t think that’s what you meant.

If it’s a temperature issue (don’t ever put your phone in a freezer/fridge/microwave/oven/etc by the way because it will likely damage the phone) then check the hardware. More particularly the rear camera to make sure it’s connected properly and that there are no signs of damage. From your brief description it sounds like its likely a hardware issue as opposed to a software problem.

black screen on HTC Mini one

Just wanted to say thanks so much for this article - my HTC Mini One phone developed this black screen on camera problem and following your advice to the Soft Reset - and its fixed it or seem to have.
Thanks so much.

Add new comment