How to remove the voicemail icon when there are no voicemails on your Android

Has the Voicemail icon on your Android phone been showing a new voicemail notification when there is no new voicemail or any voicemail messages in your inbox? This can be a pretty annoying issue so here are some tips to get your voicemail notifications working correctly again.

Restart your phone

Sometimes we forget that our phones need to rest too. Keeping your phone on indefinitely can cause some funny issues, especially false notifications, so don’t forget to power your phone off every couple of days for a few minutes and let it rest. This will help keep your phone running smoothly.  

Double check your voicemail

You have probably done this a hundred times already, but triple check after power cycling (powering off and on) your phone. If your phone is still showing a voicemail message and there is no voicemail waiting in your inbox then proceed to the next step.

Re-enable the voicemail notifications

Disabling and then re-enabling the “show notification” option under the voicemail app settings was a wonderful suggestion submitted by Milton (a site visitor) and I liked this suggestion so much that I felt I needed to add it to this guide as one of the first things to try when troubleshooting the voicemail notification on an Android cell phone.

To access the “Show notifications” setting in your voicemail application you need to access your cell phones Settings, find and open the Application manager (sometimes located under the “More” tab on many Android smartphones), make sure that all of the apps are showing (you may need to scroll over a few pages if the current apps displayed are under the list of “Downloaded” apps), once you see the list of ALL your apps scroll down and find the Voicemail application, tap to open it and then deselect the Show notifications option. You may get a warning letting you know that if you do this then you may miss important alerts for this app. Press Ok which will remove the checkmark and disable this setting; once it’s disabled press the option again to enable it.

Just make sure that “Show notifications” is check marked again as you’ll want to know when you get new voicemail messages.

Then go back to your home page and make sure that your voicemail notification is functioning properly. I suggest leaving a test voicemail and rebooting your cell phone if necessary.

If it solves the problem, enjoy, if not then proceed with the advice below.

Thanks again for the suggestion Milton! Note: Milton’s post can be read HERE.

Clean the App(s)

This might be a small hiccup on the Phone or Voicemail application itself. A quick cleaning can often be very effective at resolving this issue on your Android cell phone. This next suggestion will reset the settings and data on the application(s) and should not cause you to lose any voicemail messages that are stored on your wireless carrier’s server. Note: voicemails should be stored by your wireless service provider and you shouldn’t lose any important voicemails by clearing the phone or voicemail app data.

Start by Clearing your Phone Application

Access your phones Settings (you can do this by going to your phones Home page and then clicking the Menu Key), once your Settings are open find and open the Application manager, scroll to ALL, tap on Phone, and then tap Clear data.

Then check to make sure that your voicemail icon is displaying correctly. If it is then enjoy your smartphone and if this does help to resolve your issue and you would like to show your appreciation then don’t forget to press the Facebook Like and or Google + buttons below this article and feel free to also leave a friendly remark in the comment section at the bottom of this page.

Personal Note: I had forgotten to include this advice in my original post and I want to thank one of my readers by the name of Fred for reminding me of this trick so that I could add it to the article. His comment can be read by clicking HERE. Thanks Fred.

Clear the Voicemail Application

If for some reason clearing the data on your phone app didn’t help then try clearing the Voicemail applications data as well.

To clean your voicemail application the steps are very similar to the ones used when accessing the “Show notifications” feature and when clearing the data on your Phone application. Open your Settings > Application manager > ALL > Voicemail > and then this time tap on the Clear data option.

If your cell phone is still incorrectly displaying the voicemail notification then you can proceed with the additional suggestion(s) listed below.

Leave yourself a voicemail

Sounds a little strange I know, but call yourself and then leave yourself a voicemail. Once you check your voicemail, listen to it, and then erase it. After you have erased the voicemail you just left on your own machine (don’t use visual voicemail to do this) then check and see if your voicemail notification icon is still showing or if it is now working correctly.

Check your applications

If you have a voicemail application that you yourself downloaded onto the phone, try and force stop and/or uninstall that application, restart your phone, and see if your android starts working correctly again.

This also applies to any applications that you might have downloaded around the same time that you noticed this issue. If you downloaded a game, exercise, health, weather or other application and the notification started malfunctioning then chances are high that it could be that application causing problems. Try force stopping or uninstalling the app (I recommend you uninstall the application), rebooting, and see if it is working correctly again.

Factory Data Reset

You might have a software bug or even virus on your device and if you have tried the above suggestions and need a last resort then I strongly recommend you backup all of the information on your phone and then reset its information back to its factory defaults.

Don’t panic! It’s really not as hard as it sounds; the most important thing that you will need to do is to back up and save your information from your phone to another source so that you can put it all back on your phone after the reset.

If you would like a step by step guide on how to do this I suggest you read How to Backup and Reset an Android Phone.

Contact your wireless service provider

A factory data reset should fix this issue if it is a problem with the device itself, if for some mysterious reason your voicemail icon is still showing a message waiting and there is no message then contact your wireless carrier to have them do some troubleshooting on their end. If they don’t seem to have the solution right away, and you have done ALL the troubleshooting mentioned earlier in this article (especially the factory data reset) then ask them to remove the voicemail feature from your wireless account and then add it back on.

This will erase any saved voicemails that you have stored but your inbox will be like it’s brand new. You might have to setup your password again but your voicemail should be up and running and working correctly. Don’t forget to check it (if you can) while you still have your wireless provider on the phone. If they cannot get it to display properly then they will most likely give you some of the options available when you have problems fixing a phone.

Enjoy your working notifications and of course you’re working phone.

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82 Comments

Remove voicemail icon

When I first started by new S5 Active, it showed an icon that said I had a voicemail. The icon was misleading and for some reason I could not get rid of it until I did the following. I called my phone and left a voicemail then I listened to the voicemail and then deleted the voicemail. The icon is now working properly and only showing when there is truly a voicemail waiting.

Swipe the notificacion bar and long press into the vm icon

It will show app info from where you'll be able to force it to stop and clear the cache. That's what I have done since my S4 didn't show me any voice mail app into the app manager (maybe because it's in Spanish) The thing is that forcing the phone app to stop and clearing the cache solved the problem without affecting recent calls list or whatsoever and saved a lot of time scrolling for the app just by tapping and holding the icon directly from the notifications bar :) Thanks for this wonderful article and the time and the effort the author put into it.

I just read elsewhere...

I just read elsewhere the problem arises when you call your voice mail, delete the message and hang up BEFORE the notification is cleared from the notification bar.

If you delete the vm, then hang up immediately, the phone doesn't receive the signal that you have no voicemail. Then when you call back to try and clear it, there isn't a voicemail to delete, so it can't send the signal to dismiss the notification.

That's why so many people solve the problem by calling themselves to leave a new message, and then deleting it :)

Call your voice mail

Call your voice mail and from the menu there should be a "settings" option. Change the "message waiting indicator" to off. You can do this if you have visual voice mail and don't want 2 different voice mail alerts.

Clearing the phone data worked

Clearing the phone data worked. I tried every suggestion to that point - THANKS

What voicemail 'app'?

Everyone seems to have this in their 'application manager'. I don't have that manager either.

I have 'Apps', in the settings page. Under Apps I have the usual plethora of cryptic and obvious apps and utilities. There is no voicemail app among those. Nothing in the V's by that name. There is Phone and Phone/Messaging service. You're going to say it's the latter, right. Nope, just blank/dead buttons and it looks like it's never been used.

To cut a long story short, I shut down the 'Phone' app, ignoring the warning and the icon disappeared. Then phoned. My phone is now working and all the data is still there. The icon is still gone, but it's my suspicion that it really resides on the phone company's servers, not here, I see no reason why it can't return.

We'll see.

Cleared phone data...

Cleared phone data in app manager and it worked. Thanks!

On the GS4 lollipop...

On the GS4 lollipop, it is one of the "Phone" apps. Force stop all of them until the notification disappears.

Voicemail icon was stuck on my phone

I followed your suggestions. Forced stopped the voicemail removed the notification check mark. Added it back uninstalled the app to factory settings. Turned the phone off turned it back on. Called the voicemail and left a message. Called the voicemail. Listened to it and pressed 7 . The icon went away. Thank you so much for my android assistance.

This was very helpful

This description was great - even the android forums didn't have a good answer on how to fix this issue which was mainly just very annoying.

Thank You!! Clear Data worked a treat

After moving from one provider to another, this annoying icon appeared. I looked high and low even asking many people how I can remove this annoying thing. Finally I came across this. I'm now free from seeing this icon telling me I have a new message and I don't. Can't thank you enough.

Clear Cache

If you're like me and have Sprint and a Galaxy S4, you may have voicemails in the voicemail app that you don't want to get rid of. I recommend choosing to clear cache before choosing to clear data. It worked for me, and I still got to keep the messages that I have stored on my phone.

Solution

The fix I always do as this occasionally happens to me is:
1. Call you phone from another phone
2. Leave a voicemail
3. Access your voicemail from your cell phone
4. Delete the message, and the notification should now go away

What worked for me...

What worked for me on my Galaxy S6 Edge was hitting the phone icon on the main screen. Tapping the Log button. Then selecting the "more" option on the upper right hand corner. I then selected "delete" and ticked the box next to the voice mail. Once I deleted it, the icon disappeared from the home screen.

I was able to push and hold the notification

I was able to push and hold the notification. From there it brings up a button click on that and you can force stop it... Hope it works! Its been driving me nuts! Gone into Verizon 2x!

Thanks!!!!

Thank you so much!! Mine went after about the 3rd option! Thank you!

Clear cache

I solved this by going to the Applications Manager (all apps) and finding the Phone app. There were 3 with similar icons. I selected the Clear Cache option for each one.

Clearing the phone app data worked

Clearing the phone app data worked. Thank you! On the Galaxy S6, you need to go to settings>applications>application manager>swipe to ALL>phone (there might be more than one)>clear data in all phone apps.

Stubborn voicemail icon and notification!

After searching the internet for the answer practically all day, clearing my phone data WORKED!!!! (and no it didn't delete my contacts!) THANK YOU!!!!!

Voicemail notification won't go away! It's been years!

I have 8 new voicemail notifications which never go away. I have tried everything here. I can get rid of it temporarily by long pressing on it and clearing the data but it comes right back after I reboot the phone. So irritating. S5 on AT&T and the same thing previously on my S3 on AT&T. It's been years! Nothing works... My family's LG's and HTC's never ever had anything like this...

Fixing your voicemail notifications

Hi Jack,

From your description it sounds like it’s probably a problem on your service providers (AT&T’s) side of things. Especially if rebooting the phone causes the unwanted voice mails to come back as the phone is checking the server to see if any voicemails are available as it starts up, the server tells the phone that there are voicemails (even though their isn’t) and they show back up on the phone. This would also explain why they existed on your Samsung Galaxy S3 and now still exist on your Samsung Galaxy S5. You may have changed phones but you still have the same account and features (like the voicemail feature) through your service provider. So those stubborn voice mails likely followed you through your account through your service provider.

You might have to talk to a few representatives before you get to one that can assist you properly but I suggest calling your service provider (AT&T) because it sounds like the problem resides on their end and not yours, that’s why you can’t seem to fix it. They will have to fix it for you, which in itself can present its own set of challenges.

You can refer back to the end of the article above and the “Contact your wireless service provider” section for some more advice on this topic but you may have to have the voicemail feature removed from your current account and then re-added to your account in order to start fresh again. I have a feeling that this, if done properly, should help to fix your specific voicemail glitch, which as it happens is one of the hardest and most stubborn type of voicemail glitches to try and resolve.

Voicemail

The tip to call and then delete the Voicemail worked for me.

Thanks. :)

This was driving me nuts

This was driving me nuts on my Nexus 6p with Google Voice integration. In my case it turned out to be VoiceMails stuck in the Sprint voicemail app. I had to Disable Google Voice integration, go into the Sprint VM app and clear the VM's there, then re-enable Google Voice integration. That seems to have cleared them out.

Fix on voicemail

Very helpful and did the trick... thank you.

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