Android phone turns itself off and stays off

Has your Android smartphone been powering off for no particular reason? Do you go to use your phone and find that it is off? When using the phone will it just turn itself off randomly? This issue can be pretty frustrating. Sometimes when this happens the device won’t even power on again unless the battery is pulled out and put back in or a simulated battery pull is performed. This article will go over some things that can be done to get this issue resolved and hopefully allow for a more permanent solution and prevent your android phone from powering itself off.

Check your applications

When did you first notice this issue happening on your phone? Was it around the same time that you downloaded an application?

Applications can cause weird issues on Android phones sometimes. Try and think back to when you first started noticing your phone powering off and uninstall any applications that you might have downloaded, or updated, around that time. Try your phone without the application(s) and see if it fixes it. If it does then I would keep it off the phone and enjoy.

Battery check

Most Android phones have an option available that will allow you to test the battery.

Check your Android version. If your Android OS (Operating System) is below the 4.0 Ice Cream Sandwich, for example it says 2.3.x (Gingerbread) 2.2.x (Froyo) or worse yet 2.1.x. Then try testing the battery with a special STAR CODE.

If the Android OS is below 4.0 then here is what you do.

Open up your Dialer, as though you were going to type in a telephone number, and instead of a phone number type in *#*#4636#*#* or *#*#INFO#*#*. A screen should pop up all by its self with a bunch of options. Tap on Battery Information, then check on the batteries health and make sure it says good. If it says poor or unknown error then power off the phone count to ten and then power the phone back on, open your dialer and type in the code again, tap battery information and if it still doesn’t say good then your battery is going out and needs to be replaced.

You can get a pretty affordable battery on Amazon but if your phone is less than a year old then your battery should be covered under your manufactures warranty and you might be able to get a new replacement battery for FREE. Check out How to file a warranty claim for more information about warranty options that might be available.

If your battery health is showing good and the battery scale says 100 then that is what it should be showing and I suggest you keep reading.

Android version

Did this happen after upgrading your Android phone to a more up to date Android Operating System? If so then chances are it wasn’t a bad upgrade but still an application issue. An app on the phone might not be getting along with the new Operating System and that might be what’s causing the problem. Go through and remove some apps, try the phone, remove some apps, try it, until there are no more apps that you personally downloaded on the device.

If you remove all the applications that you can from the phone and it’s still powering off then its most likely a software issue, maybe not caused by an application, but possibly a software glitch, bug, virus, etc. Don’t worry though there is still hope, you just got to clean the phone up a bit by performing a reset. 

Battery pull

Before looking into performing a reset on the phone pull the battery out and make sure that it’s still in good shape. It most likely will be in good shape if the battery test that you ran said the battery health was good but you never know.

If you remove the battery and it looks warped or bloated, or doesn’t fit snug in the phone, or rocks back and forth on a flat surface meaning the battery isn’t flat, then the battery might indeed be bad. If your phone is powering off and you cannot get it to power back on again without pulling the battery then you most likely got a software issue and a reset should help.

Backup and reset

Kind of a last resort BUT a fix all solution in most phone related issues, especially software related issues, is to perform a full backup saving all the information that’s saved on your phone to another medium and then erasing everything on the phone. It sounds a little extreme but DON’T PANIC it’s really not as bad as it sounds and it really does fix most phone issues.

Besides, you should get into the good habit of backing up your phone on a regular basis anyways just in case your phone ever does have a serious malfunction, gets broken, or even lost or stolen. It’s always a god idea to have at least one other copy of your important information just in case.

Before going into your settings and factory data resetting your device I recommend you read How to backup and reset an Android phone for a guide on how to backup your important information first. Because a reset sets the phone back to how it was when it came off the shelf. Your phone is going to think it’s brand new again.

Warranty

And that should do it. If for some mysterious reason the Factory Data Reset doesn’t fix the phone, you’ve tried using the phone after the reset with no third party applications and as a clean install, your phones software is up to date, you tried a different battery, and your phone is still powering off for no apparent reason what so ever then your phone is defective and I recommend you read I can’t fix my phone now what should I do for some suggestions.

Otherwise enjoy your working phone, thank you for reading and don’t hesitate to leave a comment below.

Tags: 

18 Comments

Phone automatically switch off

My mobile some times automatically switched off. I have updated software two times but problem has repeated. What should I do?

My samsung galaxy went off...

My samsung galaxy went off as soon as i started downloading Whatsapp messenger and has since then failed to start up. What could be the plight?

Hum… Hard to say…

Hi Deus,

Hard to say for sure, sometimes apps may not play well with each other but usually phones don’t just crash as soon as you start to download them…

Sometimes phones malfunction too though; they work perfectly and all of a sudden DEAD. Hopefully this isn’t the case here because when that happens it can be hard to fix.

  • What model of Samsung Galaxy are you having this problem with?
  • Did you have any issues before it powered off on you?
  • Can you get ANY response from it whatsoever?
  • Does it respond if you plug it into a charger?
  • Have you tried holding the power button for over 30 seconds?
  • Have you tried removing the battery for a few minutes, reinserting it, and then trying to power it on?
  • Have you tried charging it all night?
  • Do you have access to a different battery? If so have you tried a different battery?
  • Have you tried multiple chargers?

If you cannot get a response at all and the phone is completely dead and a different battery and different charger doesn’t seem to help then you’re probably going to need to look into your replacement or repair options.

Phone will not turn back on

Ok so, a few weeks ago, my android galaxy s3 phone abruptly turned off while I was using it. I don't exactly remember what I was doing, but I know I wasn't downloading anything, it just turned off. I tried turning it back on many times but it would just appear with "Samsung galaxy s3" in white letters, and then it would go black and stay like that. Eventually however, on the same afternoon it did turn back on (a few hours later).

The same problem is happening today, starting from yesterday. Yesterday it would turn off randomly, but I could turn it back on without any faults. Until one certain point it wouldn't turn back on. If I press down the power button, nothing will happen, unless before I do that I take off the battery and put it back in. When I do this, the thing with the "Samsung Galaxy s3" coming up in white letters, as I mentioned before, happens but not always. What can I do??? It's not turning back on. Please help.

Trying to turn on your Samsung Galaxy S3

Try charging it for a few hours, if you have not already done so, and if the phone still refuses to power on properly then there may be an issue with the software. If you cannot get it to power on correctly then you may need to try a hard reset. If there was something on the phone causing it not to boot up like it should then a hard reset would clear or erase whatever that “something” was. Unfortunately a hard reset also removes everything else too so it’s kind of a last resort. If you can’t power on your phone though then your options are going to be very limited.

If you can get your phone to power on like it’s supposed to then I would do a full backup and perform a hard reset through the settings for good measure to try and keep it from happening again.

This issue can be hard to fix sometimes so if it keeps happening you may need to look into replacing the unit.

From your description it doesn’t sound like a battery issue but if you can get it to power on properly try to run a battery check as well to make sure the battery is still healthy. To run a battery check on the Samsung Galaxy S3 open the dialer and type in *#*#4636#*#* or *#*#INFO#*#*, click on the Battery Information option and it should tell you a lot of info about your battery, including its health. If the Battery Health is anything but “Good” then reboot, check again, and if it’s still doesn’t say “Good” then the battery is likely going out and you might want to consider replacing it.

My Samsung Galaxy Grand turns off

I have a Samsung Galaxy Grand and it gets turned off automatically and restarts only when i remove the battery and insert the battery again. Can anybody help me out with this??

Sony xperia T

This phone does not have a removable battery, what can I do to fix it?

I have a Samsung galaxy mega

I have a Samsung galaxy mega and I just replaced the screen and digitizer. My phone was working great until it updated. Once it was done updating it said I needed to restart my phone. Now it restarts and shuts offf repeatedly. I never get past the Samsung galaxy mega logo. I've had it on the charger... I've taken the battery out for a while and replaced it... Took out my SIM card and the battery now it's turned on but it's stuck on the Samsung galaxy mega logo and doesn't go any further. Please help!

HTC Phone

Hai,
I am using an HTC Desire V phone. I am facing a lot of problems with my phone turning itself off and on. I read and implemented all of the methods mentioned above to resolve the problems but the problem which I mentioned before still occurs. What should I do without going to repair shop? Please help me to get out from this problem.

I suppose that you could try this…

Hi,

Sorry to hear that your HTC Desire V is having power issues. Make sure to review this other guide about trying to fix an Android smartphone that powers itself off and on for some additional tips that might be relevant in trying to resolve your current problem.

This specific power issue can be really hard to solve yourself and I tried to include all of the standard troubleshooting that you yourself can do to try and fix it in the article above and the article I linked to in this post.

If you have already tried EVERY one of those suggestions and your HTC cell phone is still having issues and you are looking for any other suggestions that may help before having to look into your repair or replacement options then I suppose that there is one other thing that you can try just for good measure.

A hard reset should have resolved any software issues resulting from a bad application or anything that might have been added to the phone through standard use. If however, there is a software bug or something wrong with the software installation itself a hard reset might not correct it. This is REALLY rare but since you asked… I thought I would mention it.

If you are looking for any other advice or options that you could try then you could use a program like Odin to flash a custom or stock version of Android to your HTC Desire V which would give you a nice and clean installation and pretty much rule out possible software concerns.

If that doesn’t help solve your problem and your HTC still turns itself off and on then it’s likely a hardware problem in which case you can choose to put up with the issue or you will have to look into your repair and or replacement options.

My mom has a MyTouch phone.

My mom has a MyTouch phone. At Grandma's House, the problem is Mom's phone will shutdown in 30 seconds. The reason why it shut itself down, I failed to plug in. And mom said 30 seconds ran out. And when I started Mom's phone up, it was around 40-50%. And I tried Farm Heroes. But I exited out of the game, the phone said it is 15% or less. The battery was 0%. And Mom's phone shuts down. But first, the phone will shutdown in 30 seconds. And then shut itself down again. When I started it up again, the battery was around 20-25%. At home, the battery was 15% or less and I had to power off before 30 seconds runs out and the phone shut down by itself.

Phone turning off by itself

My comment does not concern the solution to the unexpected turn-off of an Android smartphone, but rather one of your suggestions to solve this problem. Within the main article you indicate, as a "last resort" fix, to Backup and reset. But, as far as I know, if after resetting you use the previous backup to restore operation, you are reinstating exactly the situation you had at the moment you backed up. Just as any backup is supposed to behave. So, at the end of the story, you would find yourself exactly with the same problem you had initially.
Where am I wrong?

Salvatore

That’s a good question, Yes and No

Hi Salvatre,

You ask a very good question and you make a very good point. You would not want to restore whatever was actually causing the problem back to the phone or, as you said, you would likely find yourself in the exact same situation.

Since a hard reset removes all of the information (user data) from a cell phone though there are many things that a person would really not want to part with if they didn’t have to. This includes photos, pictures, images, music, text messages, videos, etc some of which could be very important or be of great value to the individual in many circumstances.

These types of files typically will not be the direct cause of a problem on an Android smartphone. What does often cause problems is a program or piece of software that was downloaded onto the phone from a third part source. This includes Apps from the Play Store and especially Apps or programs or custom software acquired through none official sites off of the internet. While these programs might not have been intended to cause problems they might need further testing, developing or updating to work properly on your specific cell phone or its version of Android or in order to play nice with other apps and software already installed on your smartphone.

After you have performed a hard reset you could try your cell phone as a clean slate to see if the problem still exists. If it does, and your phone continues to have issues even after having everything wiped clean then the issue lies on the phone itself and you can rule out something that was put onto the phone as being the culprit.

If however the phone works properly after the hard reset you could slowly start to add your backed up information to the device slowly. Adding something then trying the device, adding something else and using the device, etc. Then if you add something to your phone and the device starts to experience issues you can narrow it down to that data which was most recently added to the phone as being the cause and could act accordingly.

So you are not wrong, and I hope that this explanation helps to answer your question. If you have any more questions then don’t hesitate to ask.

Hello James, and thank you

Hello James, and thank you for the detailed answer. Which however implies that the problem requires a much longer effort than a simple backup and restore operation.

Regards,

Salvatore

It depends…

Your welcome Salvatre,

The time it takes will depend on how much information you want or need to restore back to your cell phone. Just like a Computer you need to keep an eye on what you choose to put onto your cell phone and if you have chosen to install a lot of applications and programs you might have to weed out any that might be causing problems. It really depends on the situation.

If you don’t have a lot of important data on your mobile and don’t really need to restore anything then you could just reset it and use it as a clean slate. The reset part is the important step as it can help remove any problematic software (bad apps, viruses, bugs, corrupted or malfunctioning programs or other data, etc).

Trying to fix your malfunctioning cell phone

Hi Ashwani,

Sometimes cell phones malfunction and power themselves off and never turn back on again. Hopefully this isn’t what happened with your cell phone.

Some cell phones like Sony Xperia phones, some Motorola phones, and other smartphones that do not have removable batteries may allow you to do a simulated battery pull, which could help, and if your phone is one of these phones than you might want to do little bit of research to see if you can perform a simulated battery pull on your cell phone. What have you done so far to try to resolve the issue yourself and what cell phone are you having problems with?

Add new comment