Sony Xperia frozen or will not power on

Has your Sony Xperia locked up? Is it frozen? Does it not want to power on? Need a solution? Look no further! Here is a trick that can get your phone up and running in less than 30 seconds!

If your Sony Xperia has locked up or frozen you don’t need to wait for the battery to drain to zero in order to have a working phone again. On most other smartphones all you would have to do is remove the battery cover, pop the battery out, count to ten, put it all back together and BOOM your good to go. A second level reset or more simply a battery pull is a great fix for many common smartphone issues. Unfortunately Sony Xperias don’t tend to have removable batteries but there is hope.

All you need to do is a simulated battery pull

A simulated battery pull will simply tell the phone to reboot, to turn itself off and then back on. This simple tool is amazing for a frozen or locked up Sony Xperia, or if your phone is showing a white/blue/black screen, if it’s having navigation problems, or for any reason you can’t seem to power the phone off yourself all you need to do is the simulated battery pull.

To do a simulated battery pull on a Sony Xperia you basically follow the same steps as you would when doing a simulated battery pull on the Motorola Atrix HD, all you have to do is hold the Volume Down button and then the Power key and hold these two buttons down simultaneously for about 15-20 seconds. After holding them down for about 20 seconds if the phone didn’t power cycle then release the keys and try and turn the phone on like you normally would by briefly pressing the power button.

So for example, let’s say your Sony Xperia Ion froze or will not power on. Simply hold the Volume Down + the Power key then count to 20, if there is no response then let go of the keys and then briefly press and release the power key and it should start right up.

Depending on what type of phone you have you might need to try using the Volume Up button instead. So if your Sony Xperia is still frozen or will not power on then try holding the Volume Up and the Power key at the same time for 20 seconds.

If it didn’t work then try it again. Seriously, this should power cycle the phone and might require a few attempts for success.

Tip: if it doesn’t work after a few attempts then make sure to remove the phone from a power source, so if it’s plugged into a charger then unplug it.

If your Xperia STILL won’t power on, is frozen or acting up then you can also try Sony’s Update Service or Sony’s PC Companion. The Simulated battery pull usually works though so give it a few attempts if it doesn’t work the first time.

Now that you know how to do a simulated battery pull you won’t have to wait 8+ hours for your battery to drain in order to use your phone again. Just do a reboot and your good to go. P.S. don’t let your battery drain to zero if you can help it, it’s not good for a lithium ion batteries health if it drains to 0%.

If you can’t seem to get the simulated battery pull to work, or if it seems like the phone responded but is still having issues, you might want to look into I can’t fix my phone, now what should I do for some additional options.

Otherwise enjoy your phone, make sure to invest in a good memory card, if you haven’t done so already, just in case your phone really malfunctions or accidently gets damaged that way you don’t lose all of your phones important information.

Thank you for reading and don’t hesitate to leave a comment below and don’t forget to check out some of the other content on the site.

Oh, and if this trick helped you fix your Xperia and you would like to show your appreciation then you can let me know by leaving a comment or simply pressing the Facebook Like button, Google + button or sharing this article through any of the Social networking sites shown below.

Thanks again for reading and make sure to enjoy your beautiful and working Sony Xperia.



Sony xperia

Thank you my phone has been frozen on a black screen all day but if i turn sound on i can hear the phone is working but the screen is not.
i knew there was a trick to turn a hone off but didn't know the buttons thanks very much

Your welcome Kieran

Your welcome Kieran, there is usually a trick or two that can fix most issues on smartphones. You just got to know how to do it for your specific device. I am glad I could help you get your phone up and running properly again.

xperia ion

i keep on trying the approach that you taught but my device still not respond Please help me, my device, xperia ion

Hum, do this…

Hi Maxx, If you have tried everything mentioned above (make sure you try the simulated battery pull, AND the Sony PC Companion) and you still cannot get your Sony Xperia to turn back on or respond then try and charge your phone for a while (an hour or two) then try the steps mentioned in this article again (don’t forget to unplug your phone from the charger when you do the simulated battery pull).

If you let a mobile phones battery run down to zero on accident then sometimes it can be hard to get the lithium ion battery to charge up like normal again. If for some mysteriously unlucky reason your Sony Xperia Ion is still not responding then it might have stopped working and might just need to be replaced.

You bought a good phone but unfortunately sometimes phones malfunction and need to be replaced. That’s why Sony offers a one year manufactures warranty. I mentioned what to do when you cannot seem to fix your phone already but take a look at that article. It goes over some options that are often available so that one way or another you can get a working phone again.

Good Luck Maxx. If you have any more questions don’t hesitate to ask.


I haven't even had the phone 24 hours it was on 30% battery when it went dead because I was attempting to screenshot something using the power and volume button (which is very hard btw) this is on a sony xperia m2 I have tried it several times what else can I do it wont charge either.

That’s not a good way to start off with a new cell phone

Hello Camila,

If you have tried the simulated battery pull methods above and your phone is completely dead with no response whatsoever, and it won’t even respond to a charger, then you might have had the extremely unfortunate circumstance of buying a lemon. Sometimes a cell phone can just stop working unexpectedly, it’s uncommon, especially on a brand new cell phone with less than 24 hours of use but it does happen.

If I was you I would contact whoever I bought it from and return or exchange it as quickly as possible. In most circumstances if a cell phone malfunctions or has a defect within the first two weeks of purchasing the unit then you can return it to the store under the “buyer’s remorse” policy; once the buyer’s remorse time frame has passed though you would have to look into your warranty options instead. So make sure that you contact whoever you bought it from as soon as possible to try and prevent that from happening.

It worked

Thank you very much, my cousin bought me the Xperia s. It's a new one so I decided to charge it for a couple of hours before powering it on, after about 3 hours my battery indicator still showed a red light and wasn't powering on. I tried whatever I could till I found this help line. Now the phone is working perfectly thank you.

Xperia C drains and hangs up

Thanks for the simulated restart option. Worked fantastically. Was petrified that I might have to format the software and lose all my data. Thanks a ton!

Sony Experia

Thank you for this fix, volume up worked on mine after volume down had no effect.


I really thought the phone was a goner. The volume down didn't work on my xperia, but the volume up did! =)

Thank you !

exactly the similar situation to me... I was totally helpless... Your advice has really helped me and now... my Xperia still works !!!
Thank you very much :)

frozen Sony experia c

So many thanks for ur valuable advice otherwise I wuld have to pay unnecessarily. Thank u once again keep it uo

black screen sony experia sp

Hi i have same problem now and again and if the above solution fails try and connect the phone to a computer... normally once the PC detects the phone being installed the phone screen will come on... problem solved....

Frozen Sony mobile

Your a star, I thought my new phone was completely broken. Now its working fine.

Sony Experia T Frozen

Thank you for your guidance in getting this Sony phone going again, your explanation in how to fix it has worked brilliantly, once again thank you. Andrew

My phone keeps coming up with

My phone keeps coming up with a error sighn and picture of phone after i did update it wont work when i press volume up and power and it normally does?

thanx a lot!

thanx a lot!

Error Sign & Picture of Phone

Exact same thing has happened to my XPERIA T today, pressed "INSTALL" for the update, phone switched itself and started up again showing a loading sign and then leads to a picture of a Phone with a Yellow Error sign in front - please help if possible.

Many Thanks

Give it time

Sounds like the phone is probably updating its operating system. Try and be in range of a Wi-Fi (to make it download faster) and give it some time (sometimes even a day to download/install). Once it’s done it should power cycle (power off and back on) and you’ll install the update if it prompts you to do so. In fact this might be where your phone is at already and given some time it should be back up and running properly again. Hopefully a lot smother too. Just try and be patient. Some updates can take a while but are awesome.

Let me know what the outcome is Padraig Shrahan, if it doesn’t fix itself in a day or two try another simulated battery pull. Oh and leave the phone on so it can finish doing what it needs to. Good luck my friend, and don’t forget to let us know what happens.

No SIM card error

My Xperia ION LT28h says No SIM card inserted with a red cross mark on the SIM displayed, even though a SIM card is inserted, this happens all of a sudden

No SIM? That’s not a good thing

Well that’s not a good thing Deepu, if your phone isn’t reading your SIM card properly then you’re going to have all kinds of service related issues. No internet, no calls, no messaging, no syncing, you name it! So definitely not a good thing. I thought I wrote an article or two for that issue but it looks like I never did one for a Sony Xperia. Check out How to Fix an HTC One X SIM card error message and follow the tips there until I can post an article for this issue in general.

No SIM usually means that either the SIM card isn’t in the phone properly, or that the SIM isn’t clean (take a pink eraser and clean of the metal part that connects to the phone), it could mean that it is a defective SIM (might need to get a replacement SIM), a software bug (read that article it goes over how to fix software issues by backing up and resetting your android phone), or hopefully not but it could also be a damaged SIM card slot on the phone itself.

Check out the articles and if you have any questions let me know by leaving a comment on the bottom of that specific article.

Good luck Deepu and don’t forget to let me know how it goes or ask for help if you need it.

thank you

thank you for this simple trick that immediately solved my problem!


Could have cried when this happened to me this morning after just seven days with the phone. Worked for me and saved my day! Cheers

my phone

my device still not respond T.T Please help me


awesome trick was like wtf i cant remove battery but this trick worx

Get it replaced ASAP

If your phone is doing this either call Sony +1-877-7XPERIA (1-877-797-3742) and explain what is going on. You're going to need the info from the pull-out tab found in the SIM/SD bay. It will take a few weeks and some Shipping money. OR your provider will probably replace it for free if you can get it to fail infront of them. (PROTIP: Let it die while using it and do not plug it in for a while)

Your phone will very likely get worse until it fails completely. My experiance is here:

Your phone SHOULD charge like everyother phone. If it is acting funny get it replaced ASAP

My replacement it working just fine

Sometimes phones need to be replaced, sometimes they don’t.

Sometimes phones can stop working and your right Greg. If your phone is malfunctioning and you cannot seem to get it to work properly again then having it replaced might be the best option available. But you should always try and fix your phone first.

Remember that replacement phones are often refurbished, and if you can fix it yourself then you won’t have to be without a working phone, you don’t have to wait for it to be repaired or wait for a replacement to arrive, and you won’t have to worry about transferring your information from your original phone to the replacement phone.

As far as charging your phone goes I DO NOT recommend that you let your battery drain to zero on a smartphone if you can help it. Like you pointed out, if you “Let it die while using it and do not plug it in for a while” it might damage the battery and it will be difficult to get it to charge again and if you discover that your phone is out of warranty for any reason (out of warranty by date or liquid or physical damage) then you just caused yourself even more problems because now your phone doesn’t charge or power on at all not because your phones defective but because you might have ruined your battery and since the batteries built in on this phone finding a replacement battery and then actually replacing the battery could be quite a pain. All in all you might find yourself stuck with a phone that’s only good as a paperweight.

The Sony Xperia is a good phone and other than the occasional hiccup that might occur on any android phone, such as charging issues (use a manufacture approved charger), the screen going out (black screen but you can still receive calls and hear the phone working), will not power on (could be battery or phone or charger issue), etc. all of these issues are typically covered under the manufacture warranty and if you cannot seem to fix it yourself with just a little bit of research and troubleshooting then you might consider filing a warranty claim or one of these other options available.

Keep up the research and troubleshooting, don’t forget to create periodic backups of your phones information, and don’t forget to keep enjoying your phone.

Xperia Z

wife was going mental and ******** at me because her xperia z (UK) had completely locked up. Power + Vol UP, worked a treat on this model and saved my ears somewhat! Many thanks

thank you sooooooo much

u saved me man u rock!!!! thank god, I saw ur post, "Volume Down button and then the Power key and hold these two buttons down simultaneously for about 15-20 seconds". finally my phone's breathing again!

It worked. I had no idea why

It worked. I had no idea why it did it in the first place. But for whatever reason it had a glitch. This little tip worked like magic. THANKS!

Thank you so much

Thank you so much now i don't need to worry about it doing this again. I thought it was wrecked. :)


THANK YOU SOOOOOOO MUCH!!!!!!!! I was about to break my phone to tiny little pieces but in the end I found this site...well anyways thanks again =)

That really worked

My phone is now working perfectly thank you for that tutorial

Frozen Phone

Thank you for the information, i almost freaked out. Please continue to inform and setting our minds at ease.

sony xperia

Thanku soooo much it wrked a treat fab thanx again

Thank you!

I could not switch my phone on at all. I had not dropped it, it had not run out of charge or experienced any other problems before finding it switched off and not being able to switch it back on again. Holding the power key and volume up button did the trick to my great relief. Thank you for posting this here!

my xperia sp does not turn on after the update failed

I tried to update my sony xperia sp using pc companion. But an error came that your battery is not fully charged, but at the starting it asked only for 50% battery and i had 85%.

After that i removed my mobile and tried to switch on it but my mobile is not getting switched on. It shows no response and when i plugged to charge it , their was no response.

Please help me soon.

That’s not good

Hey Jack

That’s not good. There is a reason that a message pops up warning people to make sure that there is a good charge on the phone before updating, if the phone doesn’t get to finish the update it could brick (break the phone and make it inoperable).

The same goes with computers… If a person is updating their computer (or phone) and their battery runs out (laptop) or the power goes out etc and the update doesn’t get to finish installing then their electronic device could seriously malfunction and be inoperable from then on.

Some phones will not even let you do a Factory Data Reset or perform an update unless you have a sufficient charge on your device. 85% charge should have been enough to install the update though… very strange.

If your phone didn’t get to fully install the update then you might have a bricked phone and there might not be much that you can do to fix it. But try this…

  • Plug your phone into the charger (wall charger if possible), and let it charge. Let’s hope it’s a battery issue. If a lithium ion battery drains to zero it can take a while to get it to charge correctly again. I can’t say how long it will take for sure. If it doesn’t respond and show charging after a few hours then it could take a day or maybe even two days to charge. If it doesn’t start charging and/or you cannot get a response then look into the other options mentioned below.
  • After trying to charge your phone for a few hours, try unplugging it and turning it on like you normally would.  
  • Try the simulated battery pull once again as described in this article.
  • Try the PC companion again.
  • If there is still no response then try to hard reset the phone.
  • If you cannot hard reset then you can try to take it into a repair center of your wireless provider. Sometimes they can re-flash your phone and reload the most current firmware onto the device. I know that some select AT&T Device Support Centers can do this for AT&T customer’s phones. This option is not offered everywhere though and might not be available in your area. It depends on where you live.

If none of these things work then you might need to look into your replacement options.

Good luck Jack, remember to always allow a phone to update when possible, and I usually recommend a full 100% charge whenever possible for this exact issue. What is strange though is that it should have pulled power from the computers USB as well and shouldn’t have died.

I don’t think you did anything wrong from your description. As long as you didn’t unplug the phone while it was updating or the phone didn’t die while updating then there is hope. I hope these suggestions help. If you do end up getting a replacement phone then remember to log into your original Gmail account and it should sync a lot of the information from your original Xperia to your replacement Android phone including your contacts, calendar, etc.

Good Luck Jack and don’t forget to come back and let us know what the outcome was.

Thanks a lot.

Thanks a lot. I tried repairing the phone and it got switched and never turn back. Luckily your post helped me get my phone back on. Thanks.

my phone is not working !

hi ,, my phone is now off and not turning on .. i tried everything on youtube and commments and still not working .. it's a xperia sp

Thank you

Been having this issue for so long and never knew how to get my phone working again quickly. Just tried holding the + volume button and the power button and SUCCESS. Thank you very much, your a legend!

When I turn on my Sony Xperia

When I turn on my Sony Xperia E, a battery icon just pops up and turns back off. Do u know what this means?

It sounds like your Xperia is thirsty

What level of charge is the battery icon showing before the phone turns off? It sounds like your battery needs a good charging. Try charging it for an hour or two with the original charger. Try charging it with the wall charger first then if there is little progress and the Xperia is still not powering on correctly then try charging it through a computer.

The phone should also be able to pull power from the charger. Once you charge the phone for a while you can try to turn it on while it’s plugged in and see if it will boot up that way.

There is a small chance that your battery is having problems and if it will not charge or hold a charge you might need to look into your replacement options. It sounds like it just needs a good charging though, so charge it for a few hours and see if that helps.

Remember to try and avoid letting a smartphones battery drain to zero. It can be hard to charge it up again. If you have any issues, problems or questions then don’t hesitate to come back and ask. Remember to provide as much information about the problem as possible so we can find the fix as quickly as possible.

batter dead battery

how to fix sony xperia go if have dead battrey?what steps to do to open it... i try to press power button and down button while charging it doesn work? thakyou for you time/

File a warranty claim instead, if you can.

Hey John

The battery on the Sony Xperia Go is Non-removable and if you are sure that the battery is bad as it will not charge and the simulated battery pull doesn’t work then filing a warranty claim is going to be your best choice of action. If you replace the battery in your Xperia Go yourself then you will have to take the phone apart and it will void the phones warranty.

Also make sure to try the simulated battery pull with the phone off the charger as it might not work properly if your phone is plugged in. If there is no response then charge your phone overnight and try it again.

Thank you so much!

I was a little shocked to find my Xperia Sola bricked without any apparent reason. Pressing Volume Up + Start for ~5s did the trick.
Thanks again, Bro.

I have a Sony Xperia L

I have a Sony Xperia L and after a concert my phone had about 1% battery and when I turned it on the screen would flicker and then turn off, I just assumed this was because the battery was so slow. I charged it for around 7 hours and when I went to press the power button I could see the battery was 100% on the screen but again the screen turned on for about 3 seconds, flickered and then turned off completely. I have tried the battery pull many times but it is not working for me, and I cannot use the PC companion as I cant unlock my phone because obviously I cant enter the PIN when the screen wont turn on. Can you think of what is wrong, or do I definitely have to get it replaced or fixed?


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